JOB DETAILS

Retail Systems Field Specialist

CompanyPiggly Wiggly Alabama Distributing, Inc.
LocationBessemer
Work ModeOn Site
PostedJuly 24, 2026
About The Company
In 1959, 27 Piggly Wiggly owners came together to form Piggly Wiggly Alabama Distributing Company. This venture gave these 27 operators “mass buying power,” which allowed them to compete. Soon after Piggly Wiggly Alabama Distributing Company began operating, the company went through an explosive growth period, and today, Piggly Wiggly Alabama Distributing Company continues explosive success. Piggly Wiggly Alabama Distributing Company currently serves more than 250 stores in six states, with sales at $800 million. We at Piggly Wiggly Alabama Distributing are dedicated to the success of the independent retailers that we serve. The success of our great organization has been driven by the spirit of our independent grocers. Though our low cost of goods separates us from our competitors, it is the "attitude of a servant" that our associates go about their jobs with that makes us truly successful. We know who we work for. Our job is to help our retailers make money and compete in their marketplaces. When you are part of our warehouse, you are part of our family and we will always go the extra mile for you.
About the Role

Description

The Retail Systems Field Specialist provides hands-on technology support to independent grocery stores across PWADC’s multi-state service area. This highly mobile role travels 60–80% of the time to install and configure store technology, troubleshoot hardware, software, printing, and network issues, and support new store openings and system rollouts. The specialist also trains retail employees on PWADC’s web and mobile applications, provides remote and on-call support, and serves as a key liaison between store teams and PWADC’s IT and operations departments. Success in this role requires strong technical skills, clear communication, adaptability, and the ability to work independently in a fast-paced retail environment. 


Key Responsibilities

Field Support & Deployment

  • Travel 60–80% (3–5 days per week) to support independent grocery store locations across a multi-state territory 
  • Install, configure, and deploy store technology including PCs, printers, and Android handheld devices 
  • Support store openings, resets, and system rollouts, including price verification and system validation 
  • Maintain and update asset tracking records for deployed equipment 

Technical Support

  • Deliver on-site end-user support for hardware, software, and network-related issues 
  • Troubleshot printing from Microsoft Office and other applications 
  • Provide remote support via phone and screen-sharing tools 
  • Participate in an on-call rotation, including staffing a support hotline approximately one weekend per month 

Training & Enablement

  • Conduct in-person and remote training on proprietary web and mobile applications (pricing, ordering, claims) 
  • Adapt training and communication style to a wide range of technical skill levels 
  • Develop user confidence and promote adoption of new and existing software 

Stakeholder Collaboration & Feedback

  • Act as a liaison between retail locations and the distribution center’s IT and operations teams 
  • Gather, document, and communicate user feedback on custom applications 
  • Assist in user acceptance testing (UAT) for mobile and web applications 

Collaborate to resolve issues and improve system performance and usability  

Requirements

  

Qualifications

Required

  • Experience in grocery retail or a related environment      
  • Basic proficiency with computer systems and Microsoft Office 
  • Strong interpersonal and communication skills, with the ability to support non-technical users 
  • Ability to work independently, prioritize tasks, and manage time effectively in a field-based role 
  • Willingness and ability to travel extensively (3–5 days per week) 

Preferred

  • Prior experience in technical support, help desk, or field service roles 
  • Hands-on troubleshooting experience with hardware or software systems 
  • Familiarity with mobile device deployment (especially Android)
Key Skills
Hardware TroubleshootingSoftware ConfigurationNetwork SupportAndroid DeploymentEnd-user TrainingAsset TrackingUser Acceptance TestingTechnical SupportMicrosoft OfficeField ServiceStakeholder CollaborationRemote Support
Categories
TechnologyRetailCustomer Service & SupportLogistics
Job Information
📋Core Responsibilities
Provide hands-on technical support and hardware installation for independent grocery stores across a multi-state area. Train retail employees on proprietary applications and act as a liaison between store teams and IT operations.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
429
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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