Retail Asst Store Manager – John Stroger Hospital Gift Shop (#125)

Description

Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? 

Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success? 

If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.

Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a full time Assistant Store Manager for the Gift Shop at John Stroger Hospital of Cook County, in Chicago, IL, who embodies these qualities and is ready to take our store to the next level.

Our team play key roles in creating an outstanding shopping experience by delivering exceptional customer service and supporting the daily operations of the gift shop. This position is responsible for helping customers, achieving store sales goals, maintaining a clean and inviting shopping environment, accurately processing transactions, and building positive relationships with hospital staff, volunteers, patients, and visitors. The ideal candidate is dependable, service-oriented, and committed to representing Cloverkey with professionalism and care. We Give More

As a valued partner of the hospitals we serve, all candidates selected for employment must successfully complete any required hospital occupational health screenings and onboarding requirements before beginning work. Employment is contingent upon successfully meeting all applicable hospital onboarding and occupational health requirements.

Work Schedule: 35 hours per week
Tuesday – Friday: 12:00 pm – 7:00 pm
Saturday or Sunday from 10:00 am – 5:00 pm

Gift Shop Hours:

Mon to Fri: 7:00am to 7:00pm
Sat to Sun: 10:00am to 5:00pm

Specifically for this position, the required hospital testing is a drug screen.

POSITION SUMMARY:

The Assistant Manager is responsible for stepping into the Store Manager’s role when needed. Assistant Managers normally works when the Store Manager is not scheduled to provide additional manager-level coverage for the shop during as many operating hours as possible. Assistant Managers must understand the primary operations responsibilities of the Store Manager in order to carry out the Store Manager’s responsibilities in their absence.

• Helps customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions, and preparing merchandise for delivery.
• Assist the store manager in realizing or exceeding determined sales plans and target metric objectives
• Ensure consistent execution of company’s marketing and visual presentation
• Set up advertising displays and arrange merchandise on counter or tables to promote sales
• Train staff on how to drive sales through consistent development of product knowledge and customer service standards
• Ensure compliance to policies and procedures and report concerns to Store Manager
• Maintain proper inventory controls, facilitate inventory transaction and bulk count as guided by senior management; receive incoming product shipments as required
• Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked
• Cash Management
• Responsible for his or her own cash handling. Every shift starts with the incoming employee counting down the register drawer to ensure accuracy. In the event of a shift change (with one employee leaving and a new employee coming in) the outgoing employee will count the drawer in the presence of the incoming employee (or Store Manager or Assistant Store Manager)
• Follow company policy for taking credit cards and other forms of payment (e.g. cash, payroll deduction, hospital charge account, etc.). Employees must properly notate any cash overages or shortages per company policy and notify the Store Manager immediately of unexplained differences of more than $10
• In the absence of the Store Manager, the Assistant Manager is also responsible for making bank deposits and obtaining change for the registers as needed
• Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperwork
• Assistant Managers have additional responsibility to ensure the gift shop opens when Sales Associates fail to secure a replacement and when the Store Manager is unable to work scheduled hours
• Maintains clean and tidy workspace, including supervision of cleaning services
• Other responsibilities as required

Requirements

• High School diploma or equivalent
• Previous Retail experience, preferably 1 year
• Cash handling experience, preferably 1 year
• Basic computer skills, familiarity with point-of-sale tracking technology a plus

KNOWLEDGE, SKILLS AND ABILITIES

• Stand for long periods of time
• Strong customer service skills with the ability to build rapport with customers
• Excellent phone etiquette and communication skills
• Basic math skills for processing transactions
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong sales skills with the ability to upsell and cross-sell products
• Effective time management skills to prioritize tasks and meet deadlines