Onboarding Agent (Remote)

<div><span style="outline: 0px; color: rgb(49, 57, 73); font-family: PuviMedium; font-size: 14px; font-style: normal; font-variant-ligatures: no-contextual; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><div style="outline: 0px;"><strong><u><em>About SiFi</em></u></strong></div><div style="outline: 0px;"><strong>SiFi</strong> is a fast-growing B2B FinTech company specializing in spend management and card issuance solutions. We help companies take control of their spending, streamline expense workflows, and operate with greater efficiency.</div><div style="outline: 0px;"><br></div><div style="outline: 0px;"><strong><u><em>Position Overview:</em></u></strong></div><div style="outline: 0px;">We are looking for a detail-oriented and process-driven <strong>Onboarding Agent</strong> to join our team. This role is essential to ensuring a smooth and compliant onboarding experience for our clients. You will be responsible for verifying and setting up new companies within our BackOffice systems, ensuring all documentation meets regulatory and internal standards.</div><div style="outline: 0px;"><br></div><div style="outline: 0px;"><strong><em><u>Key Responsibilities:</u></em></strong></div><ul style="margin: 10px 0px 10px 20px; padding: 0px 0px 0px 5px; list-style: outside none none; background-image: none;"><li style="list-style: disc; padding: 0px 0px 0px 5px; background: none 0px 0px;"><span style="outline: 0px;">Review and validate legal documentation submitted by customers, including:&nbsp;</span>Memorandum of Association (MoA), Commercial License, or any other documents submitted by the company.</li><li style="list-style: disc; padding: 0px 0px 0px 5px; background: none 0px 0px;">Create and configure new company profiles in SiFi’s BackOffice system accurately and in a timely manner.</li><li style="list-style: disc; padding: 0px 0px 0px 5px; background: none 0px 0px;"><span style="outline: 0px;">Ensure all required fields and data points are correctly populated in the system, including company details, ownership structure, and authorized users.<br></span></li><li style="list-style: disc; padding: 0px 0px 0px 5px; background: none 0px 0px;"><span style="outline: 0px;">Communicate with internal teams and occasionally customers to clarify or request missing or inaccurate information.<br></span></li><li style="list-style: disc; padding: 0px 0px 0px 5px; background: none 0px 0px;"><span style="outline: 0px;">Ensure onboarding procedures adhere to SiFi's internal policies, KYC/AML requirements, and regulatory compliance.<br></span></li><li style="list-style: disc; padding: 0px 0px 0px 5px; background: none 0px 0px;"><span style="outline: 0px;">Flag and escalate any discrepancies or red flags in customer documents to the compliance team.<br></span></li><li style="list-style: disc; padding: 0px 0px 0px 5px; background: none 0px 0px;"><span style="outline: 0px;">Support process improvements and contribute to documentation of onboarding SOPs.</span></li></ul></span></div><div><span style="outline: 0px; color: rgb(49, 57, 73); font-family: PuviMedium; font-size: 14px; font-style: normal; font-variant-ligatures: no-contextual; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><div><em><u><strong>Requirements:</strong></u></em></div><ul style="margin: 10px 0px 10px 20px; padding: 0px 0px 0px 5px; list-style: outside none none; background-image: none;"><li style="list-style: disc; padding: 0px 0px 0px 5px; background: none 0px 0px;"><span style="outline: 0px;">Bachelor's degree or equivalent work experience in Business Administration, Law, Finance, or a related field.<br></span></li><li style="list-style: disc; padding: 0px 0px 0px 5px; background: none 0px 0px;"><span style="outline: 0px;">1-2 years of experience in onboarding, compliance, or operations within fintech, banking, or a regulated environment.<br></span></li><li style="list-style: disc; padding: 0px 0px 0px 5px; background: none 0px 0px;"><span style="outline: 0px;">Strong ability to read and understand legal documents such as MoA, CR certificates, and other business formation records.<br></span></li><li style="list-style: disc; padding: 0px 0px 0px 5px; background: none 0px 0px;"><span style="outline: 0px;">High attention to detail and strong organizational skills.<br></span></li><li style="list-style: disc; padding: 0px 0px 0px 5px; background: none 0px 0px;"><span style="outline: 0px;">Experience working with BackOffice systems, CRM platforms, or onboarding tools is a plus.<br></span></li><li style="list-style: disc; padding: 0px 0px 0px 5px; background: none 0px 0px;"><span style="outline: 0px;">Excellent communication skills in English; Arabic language proficiency is a strong advantage.<br></span></li><li style="list-style: disc; padding: 0px 0px 0px 5px; background: none 0px 0px;"><span style="outline: 0px;">Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced&nbsp;environment.</span></li></ul></span></div>