Service Technician - Level 2

Description

Edelman: Maintenance Technician (Level 2)

Take the Next Step in Your Career as a Maintenance Technician

Edelman is looking for an independent and skilled Maintenance Technician to join our team. If you have some foundational experience and are ready to take on more responsibility, this is the perfect opportunity to grow with a company that values expertise and professional development. You'll be the face of our company, working independently to deliver high-quality, Radically Honest service to our customers.

We believe in empowering our technicians and providing a clear path to advance your career. Join a team that's committed to excellence, growth, and making a difference in our community.

What We Offer

• Competitive Pay: This is an hourly, full-time position with a pay range of $16-$19 per hour.
• A Path to Advancement: Your success is our success. We have a clear list of goals—from gaining NATE certification to meeting sales metrics—that will qualify you to advance to a Level 3 Service Technician and beyond.
• Independence and Trust: You'll work on your own, running maintenance and basic diagnostic calls, with the full support of our service manager and dispatch team.
• Professional Development: We are committed to your ongoing education with required training hours and a focus on helping you master new skills, from soldering to basic electrical troubleshooting.

The Role

As a Maintenance Technician, you are the on-site expert. You will work independently to provide maintenance on residential HVAC, electrical, and plumbing systems. A typical day will involve:

• Performing Quality Maintenance: Arriving at scheduled appointments to perform comprehensive system checks and filter changes, ensuring every job meets our high standards.
• Customer Education: Communicating with customers to inform them about their system's health, our planned maintenance agreements, and opportunities for additional products or services.
• Continuous Improvement: Reporting your progress to dispatch, completing all service-related forms accurately, and working toward the skills and certifications required to advance to the next level.
• Safe and Professional Operations: Maintaining a professional appearance, operating a company vehicle safely, and ensuring all tools and equipment are in good working order.

Who We're Looking For

• Experience: You have a minimum of 6 months of HVAC service experience and are comfortable working on maintenance calls independently.
• Qualifications: You must be able to pass drug and background screens, have a valid driver’s license, and obtain or currently hold an EPA Certification. An HVAC training program is a plus.
• Growth Mindset: You are eager to learn, committed to continuing education (20 hours per year), and driven to meet the performance goals required for advancement.
• A Professional Attitude: You possess strong communication skills and are committed to safety, quality, and a customer-focused approach.