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JOB DETAILS

Customer Support Agent

CompanyAbwaab

LocationRiyadh

Work ModeOn Site

PostedJanuary 23, 2026

About The Company

Abwaab is an online learning platform that allows students to learn at their own pace, test themselves and get ahead with our expert tutors anytime and anywhere. By offering short, engaging video lessons, visualized learning journeys, continuous assessment and performance analytics, we are changing the way students learn outside the classroom.

About the Role

<span style="font-size:27.999999999999996pt;font-family:'Titillium Web',sans-serif;color:#0655cb;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Abwaab | C<span style="font-size:24pt;font-family:'Titillium Web',sans-serif;color:#0655cb;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">ustomer Support <span style="font-size:24pt;font-family:'Titillium Web',sans-serif;color:#0655cb;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">KSA-based only  <span style="font-size:27.999999999999996pt;font-family:'Titillium Web',sans-serif;color:#0655cb;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Job Description <h2 dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:13.999999999999998pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Responsibilities</h2><div> </div><ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Respond to customer queries in a timely and accurate way, via phone, email or chat</li><li dir="ltr" style="list-style-type:disc;font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Identify customers' needs and help them use specific features</li><li dir="ltr" style="list-style-type:disc;font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Update our internal databases with information about technical issues and useful discussions with customers</li><li dir="ltr" style="list-style-type:disc;font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Monitor customer complaints on social media and reach out to provide assistance</li><li dir="ltr" style="list-style-type:disc;font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Share feature requests and effective workarounds with team members</li><li dir="ltr" style="list-style-type:disc;font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Inform customers about new features and functionalities</li><li dir="ltr" style="list-style-type:disc;font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Follow up with customers to ensure their technical issues are resolved</li><li dir="ltr" style="list-style-type:disc;font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Gather customer feedback and share it with our product, sales and marketing teams</li></ul><h2 dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:13.999999999999998pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Requirements</h2><div> </div><ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Familiarity with our industry is a plus</li><li dir="ltr" style="list-style-type:disc;font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Experience using help desk software and remote support tools</li><li dir="ltr" style="list-style-type:disc;font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Understanding of how CRM systems work (Zendesk)</li><li dir="ltr" style="list-style-type:disc;font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Excellent communication and problem-solving skills</li><li dir="ltr" style="list-style-type:disc;font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11.5pt;font-family:'Titillium Web',sans-serif;color:#333e49;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Multi-tasking abilities</li></ul>

Key Skills

Customer SupportCommunicationProblem-SolvingMulti-TaskingHelp Desk SoftwareRemote Support ToolsCRM SystemsZendesk