Career Services Advisor - Program District Assistant

Description

The South Bay Workforce Investment Board, Inc. (SBWIB, Inc.) is seeking highly motivated individuals to function as a Program District Assistant (PDA) - Career Services Advisor between subcontracted One-Stop/America Job Centers of California (AJCC) and the LA County GAIN Regions. The PDA must understand the goals and objectives of the Transitional Subsidized Employment Program (TSE) and possess excellent motivational speaking skills with the ability to communicate to TSE participants how they can achieve their professional goals through employment. PDAs must be able to assess the job-ready participants' strongest skills and interests to facilitate a referral to the One-Stop/AJCCs for a Paid Work Experience (PWE) or On-the-Job Training (OJT) employer match. Candidate must be able to work in a professional work setting with various levels of staff and be able to work independently or in a group setting.

Essential Duties and Responsibilities

Under the supervision of the GAIN Unit Manager (or designee), the Program District Assistant - Career Services Advisor's duties include, but are not limited to, the following:

• Assist LA County GAIN Regions in identifying job-ready participants for the Transitional Subsidized Employment (TSE) program and completing required documentation, including resumes, flyers, and group orientations / recruitments. 
• Interview participants to assess interest and qualifications for TSE. 
• Inform participants of their rights and responsibilities within the TSE program. 
• Facilitate and complete participant referrals to One-Stop/AJCCs for enrollment into TSE. 
• Maintain a working knowledge of the GAIN process and respond to participant questions and concerns. 
• Assess participants’ skills, interests, and goals to determine suitability for PWE or OJT opportunities. 
• Coach participants on workplace expectations, including behavior, attire, and interviewing techniques. 
• Follow up with One-Stop/AJCCs regarding the status of referred participants and prepare reports as required. 
• Respond to incoming calls from participants, GAIN staff, and external partners. 
• Route participant complaints or concerns regarding TSE worksites to SBWIB for investigation and follow-up. 
• Coordinate with assigned One-Stop/AJCCs to support participant placement or ensure appropriate next steps are taken. 
• Prepare and submit weekly reports as directed by the Manager. 
• Participate in LA County Regional Staff Meetings and SBWIB GAIN Unit meetings as assigned. 
• Ensure timely follow-up on participant referrals, status updates, and required documentation to support continuity of services. 
• Maintain accurate, complete, and up-to-date records and reports in accordance with program and organizational requirements. 
• Monitor participant progress and identify or escalate issues that may impact participation or placement outcomes. 
• Maintain consistent communication with GAIN Regions, One-Stop/AJCC partners, and internal staff to support coordination and alignment of services. 
• Perform other related duties as assigned.

Requirements

• Graduation from an accredited college or university with a bachelor's degree in Psychology, Social Work, Social Sciences, Communications, Liberal Arts, Public Administration, or a related field** 
• At least two (2) years of experience providing case management or delivering social services programs**
• Prior experience working with populations with barriers to employment
• Excellent verbal and written communication skills, able to clearly convey complex information and engage effectively with diverse audiences
• Great interpersonal and leadership skills, with the ability to collaborate effectively and positively with individuals from diverse backgrounds, perspectives, and needs
• Exceptional critical thinking, decision-making, and problem-solving skills, with the ability to analyze complex plans or situations, identify inefficiencies, and implement and communicate effective solutions
• Proven ability to work well under pressure and solve problems effectively in fast-paced environments
• Strong time management and organizational skills, with the ability to prioritize and execute tasks effectively
• Must be a self-starter, able to work independently, take initiative, and stay focused on achieving goals with minimal supervision
• Must be enthusiastic, creative, and capable of effectively functioning in a professional work environment with various levels of staff, Boards, or Partners, and in group settings
• Proficient in using computers, general office equipment, and a variety of software programs, including Microsoft Office Suite (Excel, Word, Outlook, OneDrive), video conference software (Teams, Zooms), and other relevant tools
• Reliable transportation with valid California Driver’s License and insurance are required
• Must be able to successfully pass background and reference clearances
• Must be able to follow all safety protocols enforced by the Company and as listed under the below working conditions  

** or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the below duties (education may be substituted by experience on a year-for-year basis) **

Required Skills

• Demonstrated ability to function effectively in a professional environment with various levels of staff, Boards, and partners, both independently and in group settings.
• Ability to think strategically, respond quickly, and execute in a fast-paced environment.
• Strong attention to detail, problem-solving skills, and ability to perform under pressure.
• Excellent organizational skills with the ability to manage multiple tasks and priorities efficiently while adapting to changing demands.
• Strong verbal and written communication skills.
• Effective interpersonal skills with the ability to collaborate with individuals of diverse backgrounds, perspectives, and needs.
• Proficiency in or ability to learn Microsoft Office applications (Outlook, Word, PowerPoint, Excel) and virtual platforms such as Zoom and Teams.

Role Expectations

• This role requires a consistent, engaged presence to support program coordination, participant services, and communication between internal staff, GAIN Regions, and One-Stop/AJCC partners, including regular in-person interaction and on-site coordination. The individual in this role is expected to maintain accuracy, responsiveness, and organization while supporting program operations and service delivery.
• The essential functions of this position are fundamental to its purpose and cannot be modified or removed without materially altering the nature of the role. Individuals accepting this position acknowledge their ability to perform these essential duties as described.

Note: This job description is intended to describe the general nature and level of work performed by an individual in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties as necessary to meet organizational needs. Nothing in this job description constitutes a contract of employment.

Working Conditions

• This position requires flexibility and adaptability in response to organizational priorities, operational needs, and public health or safety protocols.
• Must be able to manage multiple priorities, work under pressure, and meet deadlines related to program performance, funding requirements, and organizational initiatives.
• Requires periods of walking, standing, and sitting for extended durations, with active participation in meetings, site visits, and operational oversight activities.
• Regular travel is required to various program sites, partner locations, and meetings with stakeholders, employers, and community organizations.
• Reliable transportation and a valid driver’s license may be required due to the nature of the role.
• While the position is primarily office-based, duties frequently require travel to multiple sites and in-person engagement across the organization’s service area.

Pay & Benefits

This is a full-time, nonexempt position (40 hours/week), generally with a starting pay range of $24.55 - $29.27 per hour, commensurate with experience. SBWIB, Inc. offers a comprehensive employee benefits package, which includes:

• 75% insurance premium coverage for medical, dental, and vision plans for employee-only
• Sick and vacation time
• 14 Paid holidays
• 401k plan with a superb employer match %
• Voluntary supplemental benefits
• $15,000 Life Insurance policy paid for by the employer
• Eligibility for Public Service Loan Forgiveness (PSLF)*

*Subject to current federal requirements and any future changes in law or regulation.

Employees are eligible to enroll in the company's health benefits package on the first of the month after completing 60 days of employment.