FOH Supervisor

Description

As an FOH Supervisor, you will lead our front-of-house team to deliver exceptional guest experiences. The ideal candidate has strong leadership skills, a guest-first mindset, and proven experience in restaurant operations.

Company Overview

TEI Hospitality is hiring to join our team!

The Dock at Crayton Cove (est. 1976) is an iconic waterfront restaurant in Naples, FL. Known for its award-winning seafood, elevated bar program, and panoramic views of Naples Bay, The Dock continues to serve as an important landmark to the Naples community. 

RESPONSIBILITIES:

• Oversee daily FOH operations, including host stand, dining room flow, and guest interactions.
• Ensure smooth shift transitions and maintain high service standards.
• Manage POS systems and ensure accurate cash handling procedures.
• Train and support hosts and servers to deliver outstanding hospitality.
• Address and resolve guest concerns promptly and professionally.
• Monitor cleanliness, presentation, and readiness of all FOH areas.
• Collaborate with kitchen and management teams to ensure seamless service.

REQUIREMENTS:

• Minimum 3 years of experience in the hospitality industry.
• Strong host desk experience, including guest greeting and seating coordination.
• Proficient in POS systems and cash handling.
• Prior serving experience in a fast-paced environment.
• Reliable, hardworking, and committed to excellence.
• Exceptional interpersonal skills with a guest-focused approach.
• Ability to lead by example and foster a positive team culture.
• Physical ability to stand for extended periods, walk long distances, and lift up to 50 lbs.
• Conflict resolution and team leadership experience.
• Familiarity with scheduling and shift planning.
• Ability to multitask and remain calm under pressure.
• Knowledge of OpenTable.

BENEFITS:

• Competitive Wages
• Performance-Based Career Growth
• Employee Dining Discounts
• Equal Employment Opportunity

Required Skills:

• Leadership
• Guest Service
• Teamwork
• Communication
• Attention to Detail
• Ability to Work Under Pressure
• Organizational Skills
• Adaptability
• Positive Attitude
• Work Ethic