Poker Supervisor/Dealer DR (FT) (Horseshoe Tunica)

ESSENTIAL JOB FUNCTIONS:

When functioning as a Supervisor: 

• Responsible for dealers being upbeat and friendly while also taking responsibility for following dealing procedures and keeping proper game pace.
• Inspires with a clear direction and gets others excited about being a part of the company.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
• Conveys positive energy and enthusiasm focusing on the guest interaction.
• Continuously improves service by assessing service problems using player feedback or data.
• Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team.
• Immediately addresses service issues and follows up to ensure guest satisfaction.
• Keeps team well informed of property promotions and events and is present and visible at customer events.
• Takes personal responsibility for creating an atmosphere of luck.
• Ensures proper procedure is used by all dealers under supervision.
• Verifies all gaming table transactions in supervised area.
• Verifies issuance of credit after completion of all authorization procedures. Issues to customers the proper amount of gaming chips after completion of the credit authorization procedures.

When functioning as a Dealer:

• Conducts assigned game according to procedure.
• Exchanges cash for gaming chips according to procedure.
• Cooperates with other Dealers when assigned to the same game (Craps).
• Controls pace of the game. Informs the Casino Games Supervisor of any request or unusual play.
• Must be able to stand for extended periods of time.
• Employees will be evaluated periodically to determine suitability to continue in dual-rate function.
• Position is located in a cigarette smoke environment.
• Inspires others by demonstrating a high level of commitment and energy in all endeavors.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. 
• Conveys positive energy and enthusiasm focusing on the customer interaction. 

EDUCATION/SKILLS/EXPERIENCE:

• Thorough knowledge of all poker games and operations.
• Two years experience as a poker dealer in a casino environment.
• One year supervisory experience in poker room operations.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must be able to maneuver to all areas of the hotel
• Must be able to lift up to 10 pounds
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak and understand basic English.
• Must be able to respond to visual and aural cues.