JOB DETAILS

New Patient Coordinator (Madison)

CompanyOrthodontic Experts LTD
LocationMadison
Work ModeOn Site
PostedNovember 22, 2025
About The Company
Orthodontic Experts is a trusted partner in delivering exceptional orthodontic care to children, teens, and adults. We specialize in braces, clear aligners, and comprehensive orthodontic solutions, with a mission to make high-quality care accessible while maintaining exceptional value. With 26 locations across Illinois, Indiana, and Wisconsin—and more on the horizon—Orthodontic Experts is proud to serve diverse communities with an emphasis on patient satisfaction, innovative treatment, and long-term results. Our 2024 accreditation by the Better Business Bureau reflects our dedication to professionalism, integrity, and excellence in orthodontics. We welcome collaborations with dental and healthcare professionals who share our vision of making expert orthodontic care a cornerstone of patient health. Want to refer your patients to us? Visit our website!
About the Role

Description

About us:


Orthodontic Experts is dedicated to quality care and orthodontic excellence, we are a community committed to making a difference in the lives of our patients. We are looking for the best of the best to join our team as a New Patient Coordinator. We currently have 29 offices in the greater Chicagoland area, Wisconsin and Indiana. This year we are on track to open additional offices! Our core Values consist of the following:

  • Accountability
  • Continuous Improvement
  • Inclusion
  • Integrity
  • Respect
  • Teamwork
  • Transparency

We also offer competitive pay!

Pay Range: $17.00-$18.00 per hour plus bonuses!


Job Description:


If you are looking to begin a career in ortho this is the springboard position for you! You will be greeting new patients and welcoming them to the practice. Following the office introduction, you take records (pictures and x-rays) which will be utilized to set a treatment plan for the new patient.


Duties include but are not limited to:

  • Taking clear x-rays.
  • Taking clear photos.
  • Taking accurate scans for retainers.
  • Assisting in sterilizing equipment.
  • Maintaining clean working environment (not limited to picture & X-ray area).
  • Work with the Treatment Coordinator to ensure patient case acceptance by orchestrating a “warm hand-off” to the TC.
  • Assist in meeting and/or exceeding monthly and annual clinic goals.
  • Cover topics such as payment options and provide the patient with general information regarding insurance coverage as it relates to orthodontics.
  • In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
  • Participate in Marketing Events
  • Other tasks as assigned.


Requirements


  • High School Diploma/ GED
  • New Patient Coordinators should have the ability to work independently, and in a team setting.
  • Computer skills
  • New Patient Coordinators should have the ability to travel & transport self to other practice locations.
  • Minimum 6 months Chairside experience.


Working Hours/ Location:


  • Monday – Wednesday 8:45am – 5:00pm
  • Thursday & Friday 6:45am – 3:00pm
  • 2 Saturdays per month
  • 1710 Eagan Rd, Madison, WI 53704

Benefits (for our part-time employees):

  • Employee Assistance Program
  • Free and discounted Orthodontic Treatment
  • Monthly bonuses
  • Vacation Rental (After 1 year of employment)
  • Two paid Holidays off per year (Thanksgiving & Christmas)
Key Skills
Patient CoordinationX-Ray TakingPhotographyEquipment SterilizationTeamworkComputer SkillsTravelingCommunicationCustomer ServiceOrganizational Skills
Categories
HealthcareCustomer Service & SupportAdministrative
Benefits
Employee Assistance ProgramFree And Discounted Orthodontic TreatmentMonthly BonusesVacation RentalTwo Paid Holidays Off Per Year
Job Information
📋Core Responsibilities
The New Patient Coordinator greets new patients and takes records such as pictures and x-rays to assist in creating treatment plans. They also work with the Treatment Coordinator to ensure patient case acceptance and participate in marketing events.
📋Job Type
full time
💰Salary Range
$17 - $18
📊Experience Level
0-2
💼Company Size
110
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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