JOB DETAILS

Front End Lead - Eataly Eaton Centre

CompanyEataly North America
LocationToronto
Work ModeOn Site
PostedNovember 21, 2025
About The Company
Eataly is the world’s largest artisanal Italian food and beverage marketplace. Founded in 2007 in Turin, Eataly shares “made in Italy” on a global scale through high-quality, authentic products and the stories of their local producers. Eataly’s goal is to make our guests incisive and informed about how to select high-quality and healthy foods. Our marketplace, interspersed with restaurants and counters, is a learning center. At Eataly, you can enjoy a meal in a restaurant, purchase the ingredients, and learn more through classes, tastings and encounters with producers. We believe that quality can be accessible to everyone, and we are dedicated to offering high-quality products at sustainable prices for both consumers and producers. The values and philosophy of Eataly are focused on sustainability, sharing and responsiblity. Over the years, we have expanded across the globe. Today, you can find us in 16 Italian cities and in countries including: Japan, the United States, Brazil, Germany, Turkey and many others. Eat Better, Live Better!
About the Role

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

  • EAT authentic Italian food at our restaurants, cafés and to-go counters
  • SHOP a selection of high-quality Italian, local and homemade products
  • LEARN through our classes and our team’s product knowledge

Job Description

JOB OVERVIEW

The Front-End Lead serves as the liaison between staff and management to ensure the department is fully functional. The Front-End Lead delegates to, motivates, trains and mentors Front End Cashiers to promote their development. Reports to the Market Manager.

  • Handles monetary transactions and performs advanced cashiering duties
  • Assists in supervising the Front-End team to ensure optimal performance and guest experience
  • Approves voids, employee discounts, returns and exchanges
  • Processes and settles daily cash and credit transactions for all departments
  • Processes and prepares shipment of daily cash deposits
  • Documents and communicates overages, shortages, sales data and technical or price discrepancies, communicating issues to the appropriate managers and departments
  • Processes and monitors currency orders to ensure that cash is always available for transactions
  • Maintains an accurate safe count along with daily operation and maintenance of a cash recycling machine
  • Orders and monitors inventory of supplies needed for the Front End
  • Documents, investigates, escalates and resolves employee or guest incidents
  • Performs other duties as required or assigned

Qualifications

QUALIFICATIONS

  • 1+ year of experience as a supervisor in a retail setting, with experience leading a cashier team preferred
  • Ability to handle money accurately and perform mathematical equations
  • Intermediate computer skills including e-mail and Microsoft Office
  • Bachelor’s Degree highly preferred

JOB REQUIREMENTS

  • Availability to work onsite with a flexible schedule often including weekends
  • Ability to lift up to 50 pounds
  • Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Additional Information

Benefits and Perks

  • Medical, Dental, Vision Insurance
  • Paid Time Off
  • Paid Parental Leave
  • RRSP
  • Bonus program
  • Free family meal daily
  • Discounts at Eataly
  • Classes on products and Italian cuisine
  • Referral bonus program
  • and more!
Key Skills
Cash HandlingTeam LeadershipCustomer ServiceMathematical SkillsInventory ManagementConflict ResolutionTrainingMentoringCommunicationProblem SolvingMicrosoft OfficeRetail SupervisionTime ManagementFlexibilityAttention To DetailOperational Efficiency
Categories
RetailFood & BeverageHospitalityManagement & LeadershipCustomer Service & Support
Benefits
Medical, Dental, Vision InsurancePaid Time OffPaid Parental LeaveRRSPBonus ProgramFree Family Meal DailyDiscounts At EatalyClasses On Products And Italian CuisineReferral Bonus Program
Job Information
📋Core Responsibilities
The Front-End Lead serves as the liaison between staff and management, ensuring the department is fully functional. They delegate, motivate, train, and mentor Front End Cashiers while handling monetary transactions and supervising the Front-End team.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
4064
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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