Healthcare Receptionist - ZR_29886_JOB

This is a remote position.

Job Description: You’ll be the professional voice of a premium medical practice during the critical hours when patients need support most. This role offers the unique opportunity to represent a luxury healthcare brand, providing exceptional service to discerning patients during after-hours and weekends when immediate, professional response makes all the difference. You’ll play a vital role in maintaining the practice’s reputation for excellence while potentially expanding your responsibilities as you demonstrate success.

Responsibilities:

• Answer incoming patient calls during after-hours and weekend periods with exceptional professionalism
  
• Provide concierge-level customer service that matches the practice’s luxury brand standards
  
• Handle patient inquiries, concerns, and escalations with care and medical sensitivity
  
• Respond promptly to leads and inquiries that come in during off-hours
  
• Maintain HIPAA compliance in all patient interactions and data handling
  
• Document calls and patient information accurately in practice systems
  
• Escalate urgent medical situations appropriately to on-call providers
  
• Build patient confidence and trust through knowledgeable, compassionate communication
  

Requirements:

• Strong healthcare or medical background with understanding of medical terminology
  
• Excellent customer service skills with experience serving demanding, high-expectation clients
  
• HIPAA certification and thorough understanding of patient privacy requirements
  
• Professional phone manner and communication skills suitable for luxury service environment
  
• Experience with patient intake, scheduling, or medical reception preferred
  
• Bonus if you have ophthalmology, LASIK, or surgical practice experience
  
• It helps if you’re comfortable working Pacific Time after-hours and weekend schedules