IT Business Analyst, Korea and Taiwan

Working closely with the Area IT Lead, application/service delivery lead, global IT team, and the regional Digital Tech and Strategy team, this role helps ensure local alignment with global/regional platforms and identifies opportunities for local customizations or enhancements where necessary. Work with Application and Service Delivery Lead to track progress of solution rollouts and ensure successful adoption in Korea & Taiwan Participate in buy vs build assessments and manage vendor deliverables as needed Assist in user acceptance testing (UAT) and provide support during hypercare; measure adoption and stabilize post go live Provide clear status, decisions, and impacts to stakeholders; facilitate workshops across business and technical teams Work with development teams using modern SDLC practices (e.g., CI/CD) to ensure timely, high quality releases Ensure all IT requests and changes are aligned with BSC's global or regional governance frameworks, including demand management, data privacy and cybersecurity Contribute to documentation of business processes, application requirements, and system usage Contribute to knowledge sharing, user training materials, and system documentation in collaboration with other IT teams Support and maintain local applications Engage with Korea & Taiwan commercial and functional stakeholders to capture business needs, pain points, and improvement opportunities Translate business requirements into functional specifications that can be used by development or application teams Validate proposed solutions with business users to ensure alignment with desired outcomes Bachelor's degree in Business, Information Systems, Computer Science, or a related field 7+ years of experience in business analysis, preferably in commercial, supply chain, or healthcare IT environments Demonstrated experience in requirements gathering, solution evaluation, and stakeholder engagement Familiarity with enterprise applications such as CRM, ERP, or supply chain platforms. Strong documentation skills and experience with tools such as Jira, Confluence, or equivalent Understanding of IT governance, risk management, and data privacy principles Excellent communication and interpersonal skills; able to work across business and technical teams Tools: Jira/Confluence (or similar), Excel/Visio/diagramming; familiarity with data & AI platforms is a plus. Amazon Cloud Service or related system, Oracle or MS-SQL or related DBMS system, Eclipse / IntelliJ / Visual Studio related system