Facilities Field Technician

Description

About Us:

At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives.

We are seeking dedicated team members who share our commitment to high-quality care and who embody our Core Values:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

If you’re looking to grow your career with a purpose-driven, patient-centered organization, please apply with us.

Learn more about our Facilities Field Technician position:

The Facilities Field Technician is responsible, with the assistance of the facilities team, for the hands-on general upkeep and maintenance of all OEM facilities, including all Orthodontic Experts clinic locations, as well as the Headquarters and off-site storage locations. These duties include preventative maintenance, as well as swift responses to issues submitted by staff.  

Tasks include but are not limited to:

• Hands-on resolution of facility issues: Electrical, Plumbing, Drywall, Painting, etc. 
• Maintenance and repair of orthodontic equipment (training to be provided as needed) 
• Contracting and scheduling of issue resolution in situations where immediate hands-on repair is not an option 
• Evaluation and investigation of facility issues, including communicating with staff and outside vendors 
• Clear and concise communication with the team through multiple channels, including email, chat, and phone 
• Accurate record-keeping on all repairs and improvements, including maintenance of a master database and invoice tracking 
• Other tasks as assigned.

Requirements

Requirements

• Hands-on experience in at least one trade: Electrical, Plumbing, Drywall, Painting, Concrete work, etc. 
• Administrative skills: email, Microsoft Word, Microsoft Excel, Microsoft Teams 
• Experience with ticketing software a plus 
• Must have a valid driver's license

Working Hours/ Location:

• Based out of: 1700 W Higgins Rd Des Plaines, IL 60018; daily travel to clinic locations required 
• Hours: 8:30 AM to 5:00 PM

Benefits (for our full-time employees):

• Company vehicle (contingent upon a successful MVR background check)
• Company phone and computer
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• MetLife MetLaw Legal Insurance
• Transit Reimbursement - Commuter Account
• Free and discounted Orthodontic Treatment (After 1 year of employment)