Front Desk Manager

Job Description:

• Greet members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the gym.
• Provide security and control to the front door area of the facility.
• Monitor check-ins to identify delinquent accounts.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner.
• Answer phone in a professional and courteous manner.
• Respond immediately to member requests, inquiries and concerns.
• Distribute keys, towels and other materials as needed
• Process retail and concession sales.
• High school diploma required
• Excellent customer service skills
• Ability to communicate effectively with both staff and members
• Ability to multi-task
• Knowledge of basic cash processing procedures
• Functional computer skills
• Implement Systems
• Scheduling 
• Maintaing spreadsheets wtih accuracy
• Maintaining the front desk
• Ensuring staff is following company policies and procedures
• Leading the front desk with confidence

Job Qualifications:

• High school diploma required
• Excellent customer service skills
• Ability to communicate effectively with both staff and members
• Ability to multi-task
• Knowledge of basic cash processing procedures
• Functional computer skills
• Knowledge of microsoft word and excel

We look forward to hearing from you!