Admin Assistant (voice) - ZR_30049_JOB

This is a remote position.

Role Name: Admin Assistant (voice)

Schedule:

• 40 hours per week Monday to Friday 8 AM to 5 PM Tucson, Arizona Time with 1 hour unpaid break
  

Client Timezone: Tucson, Arizona

Client Overview

Join a fast-growing and customer-centric residential and commercial cleaning company dedicated to providing stress-free, personalized cleaning solutions for busy homes and businesses. We are redefining cleanliness by offering professional, reliable, and consistent maid services tailored to fit each client’s unique needs. Whether it’s a one-time deep clean or routine maintenance, our locally owned and operated teams bring a personal touch and expert care to every service, ensuring a spotless space without the hassle.

• Customer Service:
  
• Respond to customer inquiries via email, phone, and chat platforms.
  
• Schedule and reschedule cleaning appointments.
  
• Address client concerns and resolve issues promptly.
  
• Gather client feedback and provide reports to management.
  
• Onboard new clients.
  
• Administrative Support:
  
• Manage customer data and maintain accurate records within our CRM system (ServiceTitan).
  
• Prepare and send invoices and receipts.
  
• Collect payments from customers.
  
• Assist with marketing and promotional activities (e.g., social media posting, email campaigns).
  
• Operational Support:
  
• Manage cleaning job schedule
  
• Schedule cleaning crews for jobs.
  
• Coordinate with customers and cleaning crews, ensuring timely communication.
  
• Generate reports on key performance indicators (KPIs), employee time tracking and equipment/product inventory.
  
• Suggest and implement process improvements for increased efficiency and effectiveness.
  

Qualifications:

• Excellent written and verbal communication skills in English.
  
• Availability to work core hours of 8:00 AM to 5:00 PM Arizona Time.
  
• Strong customer service and interpersonal skills.
  
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
  
• Experience with the ServiceTitan CRM platform is required.
  
• Ability to work independently and proactively.
  
• Strong organizational and time-management skills.
  
• High attention to detail and accuracy.
  
• Reliable high-speed internet connection suitable for video calls and a quiet workspace.