Medical Receptionist

Overview

This position is the primary point of contact for the management of medical records of patients at the Department of OB/GYN Princess Anne Maternal Fetal Medicine, OB Generalist, Advanced Gynecological Surgery, and Urogynecology office. The position is also responsible for front desk registration and scheduling.

Responsibilities

Medical Records:

• Maintain Medical Records Releases
• Maintain Medical Records Requests
• Monitor and respond to medical records requests via voicemails messages, EPIC, or fax requests.
• Sort incoming faxes daily to distribute to appropriate divisions/staff.
• Retrieve medical documents from all divisions to be scanned.
• Scan documents into appropriate charts daily.
• Responds to Release of Information requests in accordance with the Medical Group HIPAA Compliance Policies.
• Check Medical Records tasks in accordance with Medical Group Standards.
• Compliance with Policies and Procedures within the Department of Maternal Fetal Medicine, OB/GYN, and EVMS Policies and Procedures.
• Perform other duties as assigned, according to the individual departmental needs.

Front Desk:

• Check in and register patients.
• Confirm and update patient registration information at each visit.
• Scan insurance card and picture ID into EPIC system at each visit.
• Collect all co-pays and payments and complete cash journals daily.
• Answering telephone with standardized phone room system in accordance with Medical Group Standards.
• Communicating with patients regarding self-pay agreements.
• Complete EPIC tasks in accordance with Medical Group Standards.

• Invite patients to MyChart system through EPIC.
• Check insurance eligibility through EPIC system along with using Availity and Medicaid online resources.
• Send tasks for all preauthorization needed.
• Schedule patients in adherence to Medical Group standards.
• Maintain correct scheduling in all divisions.

Qualifications

Professional, customer service-oriented individual is required.

Experience performing related functions in a medical practice is preferred. Previous front desk customer service experience will be considered. 

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