JOB DETAILS

Full time Unit Coordinator, 12-hour shifts

CompanyGrace Cottage Family Health & Hospital
LocationTownshend
Work ModeOn Site
PostedDecember 10, 2025
About The Company
Grace Cottage Family Health & Hospital is an independent, non-profit critical access hospital and rural health clinic located in Townshend, Vermont. The 19-bed hospital specializes in serving patients with acute, rehabilitative and palliative care needs. The hospital has a 24/7 emergency department, a diagnostic imaging department and a full-service laboratory. Grace Cottage Family Health has twelve primary care providers, a pediatrician, a psychiatric nurse practitioner, and podiatrist. Physical, occupational, and speech therapy are offered to inpatients and outpatients. The hospital also operates a retail pharmacy, Messenger Valley Pharmacy.
About the Role

Description

Position Summary:

The unit coordinator answers incoming calls and greets patients and visitors arriving at the Hospital. Directs calls, patients, and visitors to their destination in a friendly and helpful manner. Notifies ER staff of patients arriving for emergency care. Obtains required information and registers ER patients and Inpatients following approved Hospital procedures. Functions as clerical support for the Inpatient Unit.


Qualifications:


Education/ Experience: 

  • High school graduate or equivalent
  • Excellent computer and customer service skills.
  • Maintains regulatory requirements, including all state and federal.
  • Always maintains and ensures patient confidentiality.

Requirements

Essential Functions Of The Position:

  • Greets and assists ER patients and visitors; answers calls courteously and routes them appropriately. 
  • Registers ER patients by collecting accurate demographic and insurance information, confirming identity, collecting co-pays, and entering all details into the system. 
  • Responds appropriately to emergency situations and coordinates ER transfers, including creating transfer packets, arranging EMS transport, and assisting with EMTALA documentation. 
  • Supports inpatient and outpatient workflows by assisting with admission paperwork, setting up referrals and follow-up appointments, arranging transportation, and providing break/lunch coverage for registration staff. 
  • Manages registration updates, including converting temporary registrations, pre-admitting expected patients, scheduling outpatient procedures, processing outside orders, and coordinating with nursing and PCCs.
  • Ensures all required patient documents are scanned and filed in the medical record.

Why Grace Cottage?

Grace Cottage has been voted “Best Place To Work,” in the Brattleboro Reformers Readers’ Choice Award since 2019. We are also included in the Vermont Biz Magazines 2023 - 2025 Best Places To Work in Vermont!


How We Support You:

  • Rich Medical, Dental and Vision Insurance
  • 401(k) with matching
  • Life And Disability Insurance
  • Loan Reimbursement
  • Tuition Reimbursement
  • Generous Earned Time Off Package
  • Responsive Employee Assistance Program
  • Wellness Motivations And Incentives


Key Skills
Customer ServiceClerical SupportEmergency ResponsePatient RegistrationInsurance VerificationConfidentialityData EntryCommunicationTeam CoordinationWorkflow ManagementDocument ManagementAppointment SchedulingTransportation ArrangementRegulatory ComplianceProblem SolvingTime Management
Categories
HealthcareCustomer Service & SupportAdministrative
Benefits
Medical InsuranceDental InsuranceVision Insurance401(k) with MatchingLife InsuranceDisability InsuranceLoan ReimbursementTuition ReimbursementEarned Time OffEmployee Assistance ProgramWellness Motivations and Incentives
Job Information
📋Core Responsibilities
The unit coordinator greets and assists ER patients and visitors, answers calls, and registers patients by collecting necessary information. They also support inpatient and outpatient workflows and manage registration updates.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
114
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
36 hours
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