People Support Consultant

• Hybrid work environment

• Permanent/Full-time Role

• Provide high level process and advisory support for the People Department Operations team

About the Team

The People Support Team is the engine room of People operations. The People Support Consultant will enhance the employee experience through the delivery of exceptional service and support to employees and People Leaders and provide subject matter expertise and specialised knowledge and techniques to resolve people and workplace related queries and situations.

About the role

• Provide first level administration and contact centre support services to employees in relation to a broad range of end-to-end people related services.

• Ensure service requests are recorded, triaged and assigned to the appropriate team within a timely manner and within prescribed service level agreement timeframes.

• Actively participate in the management of all stakeholders, delivery partners and customers to ensure that high quality customer service is delivered.

• Actively seek and execute opportunities for business process improvement to ensure that best practice is maintained.

• Ensure all incidents and service requests are recorded and actioned within a timely manner.

• Gather data and prepare statistics and reports.

About you

• Ability to work under pressure in a fast-paced environment.

• Ability to manage multiple tasks simultaneously

• Excellent problems solving and communication skills

• Collaborative team member who can foster a culture of trust, accountability, and innovation

• Strong people skills to collaborate with diverse teams and stakeholders

• Contribute to fostering an environment of continuous improvement, ensuring that our people are at the centre of our design and implementation approaches

• Strong written and verbal communication skills.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

Application Close :

.