Food Service Retail Order Taker
Description
Food Service Retail Team Player’s Mission
Take and prepare customer orders as well as expedite orders when assigned.
Essential Functions
- Present a positive, professional image to every customer, whether in person or over the phone.
- Greet every customer who walks up to the counter.
- Accurately take orders in a friendly, helpful manner, whether in person or over the phone (for pick-up orders only).
- Promote Prasek’s menu items and specials through suggestive selling.
- Answer the phone within two (2) rings and follow Prasek’s phone procedures.
- Maintain adequate inventory of counter and drink station supplies and condiments and use proper rotation procedures when stocking condiments and supplies.
- Demonstrate a sincere concern and sense of urgency to remedy any problem a customer may have and notify the Food Service Manager/Executive Chef or Team Leader/Supervisor on duty.
- Know the menu so you are able to help customers with their order.
- Assist any team member, including Kitchen staff, when needed.
- Ensure the service counter is prepared to serve customers.
o Perform tasks listed on the Opening and Closing Checklists to properly prepare the service area.
o Restock trays, beepers, BBQ Sauce, condiments, utensils and other items for order preparation and ongoing as needed.
- Ensure each customer order is correct and complete with condiments. according to the Prasek’s recipes and quality standards (appearance, temperature, consistency, portioning).
- Properly warm, cool and store food as directed by Prasek’s recipes and quality standards.
- Follow all guidelines for storing and rotating products.
- Properly use POS terminal to accurately enter customer orders.
- Properly activate beepers for each customer order ensuring that it corresponds to the customer’s order number.
- Maintain food-handler’s certification.
- Practice good personal hygiene and sanitation procedures.
- Maintain cleanliness and sanitation standards in all areas of the Big H Grill (food preparation, storage and assembly).
o Perform all cleaning and maintenance functions required to maintain a clean and safe service counter area and kitchen.
- Perform closing and cleaning procedures as indicated on the Opening/Closing Checklist.
- Ensure that all equipment (e.g., beepers, trays, POS terminal) and utensils are properly cleaned, sanitized and stored.
- Perform all job duties in a safe manner.
- Notify the Food Service Manager or team leader on duty of any unsafe conditions or safety violations.
- Operate equipment according to proper procedures and notify manager of needed equipment repairs.
- Abide by all company policies and procedures as detailed in the Prasek’s Team Member Handbook and Operating Manuals.
Requirements
Essential Functions
- Present a positive, professional image to every customer, whether in person or over the phone.
- Greet every customer who walks up to the counter.
- Accurately take orders in a friendly, helpful manner, whether in person or over the phone (for pick-up orders only).
- Promote Prasek’s menu items and specials through suggestive selling.
- Answer the phone within two (2) rings and follow Prasek’s phone procedures.
- Maintain adequate inventory of counter and drink station supplies and condiments and use proper rotation procedures when stocking condiments and supplies.
- Demonstrate a sincere concern and sense of urgency to remedy any problem a customer may have and notify the Food Service Manager/Executive Chef or Team Leader/Supervisor on duty.
- Know the menu so you are able to help customers with their order.
- Assist any team member, including Kitchen staff, when needed.
- Ensure the service counter is prepared to serve customers.
o Perform tasks listed on the Opening and Closing Checklists to properly prepare the service area.
o Restock trays, beepers, BBQ Sauce, condiments, utensils and other items for order preparation and ongoing as needed.
- Ensure each customer order is correct and complete with condiments. according to the Prasek’s recipes and quality standards (appearance, temperature, consistency, portioning).
- Properly warm, cool and store food as directed by Prasek’s recipes and quality standards.
- Follow all guidelines for storing and rotating products.
- Properly use POS terminal to accurately enter customer orders.
- Properly activate beepers for each customer order ensuring that it corresponds to the customer’s order number.
- Maintain food-handler’s certification.
- Practice good personal hygiene and sanitation procedures.
- Maintain cleanliness and sanitation standards in all areas of the Big H Grill (food preparation, storage and assembly).
o Perform all cleaning and maintenance functions required to maintain a clean and safe service counter area and kitchen.
- Perform closing and cleaning procedures as indicated on the Opening/Closing Checklist.
- Ensure that all equipment (e.g., beepers, trays, POS terminal) and utensils are properly cleaned, sanitized and stored.
- Perform all job duties in a safe manner.
- Notify the Food Service Manager or team leader on duty of any unsafe conditions or safety violations.
- Operate equipment according to proper procedures and notify manager of needed equipment repairs.
- Abide by all company policies and procedures as detailed in the Prasek’s Team Member Handbook and Operating Manuals.
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