Front Desk

Description

• Greet patients and visitors with professionalism and warmth  
• Check-in and check-out patients, ensuring all demographic, insurance, and consent information is complete and accurate  
• Schedule, reschedule, and confirm appointments for multiple providers across different clinic locations  
• Verify insurance benefits and collect copays or balances at the time of service  
• Answer multi-line phone system promptly and direct calls or take messages appropriately  
• Respond to patient inquiries via phone, portal, or in person in a timely and courteous manner  
• Manage new patient paperwork – including electronic form distribution, collection, and completion tracking  
• Assist with medical records requests, faxing, and scanning documentation into the EMR  
• Work closely with clinical and billing teams to ensure smooth patient flow and support  
• Follow HIPAA and OSHA guidelines to maintain a safe and confidential patient environment  
• Maintain front office cleanliness and inventory of office supplies  
• Support additional administrative tasks as assigned by management

Requirements

• High school diploma or equivalent required; Associate’s degree or relevant certification preferred
   
• Minimum of 1 year of front desk or medical office experience (pain management or specialty care preferred)
   
• Familiarity with electronic medical records (ECW/Healow a plus)
   
• Strong understanding of insurance verification and basic billing practices
   
• Excellent verbal and written communication skills
   
• Strong multitasking abilities and attention to detail
   
• Compassionate, patient-focused attitude with a team player mindset
   
• Bilingual (English/Spanish) is a plus