Virtual Consultant I

Description

This position is directly responsible for the needs of our members online, over the phone, and through the ITM. The primary responsibility is to use The Member Advantage™ sales and service principles while greeting and serving members, providing “virtual” service in a consultative manner. Position will assist members with: transactions; loan accounts and services; questions, complaints and member related concerns; procedural and policy concerns; resolution of account problems. Position will consistently be required to meet all referral, sales, and production goals; cross sell to contribute to attainment of CU goals. This is a non-exempt position.

• Putting our members first, including our Internal Members
  Our employees take pride in providing services to our Members; our Credit Union is just as proud to offer benefits in our Internal Members (Employees). Our employees make us who we are as a Credit Union and we make every effort to ensure for our employees' well-being; physically, personally, professionally, and financially.
  
  Our Robust Benefits Package Includes:
   
  • Full medical, dental and vision insurance 100% Credit Union paid premiums for employees
  • Subsidized premiums for families and dependents
  • Life and Disability insurances
  • Family medical leave
  • Paid Time Off
  • Paid Sick Time
  • 11 Paid Holidays per year
  • Supplemental insurance products
  • Employee Assistance Program (free and confidential resources for emotional, financial, legal, & personal well-being)
  • Engaging Wellness Program
  • Financial Benefits and Incentives
     
  • Competitive Salary and Incentives
  • 401(k) Retirement Plan with employer matching
  • Discounted Credit Union products (reduced interest rates or fees)
  • Flexible spending accounts for medical and child care expenses
  • Free Parking at all branch locations
  • Professional Development
     
  • Proud to be a Learning Organization
  • Online education programs
  • Ongoing coaching and training in every position
  • Internal promotion and transfer options throughout the Credit Union
  • Opportunities to serve on a variety of volunteer committees

Requirements

1. High School diploma or GED equivalent.

2. At least one year of customer service experience or general public contacts.