Senior SITA Airport Technician

Description

This is a full-time position located at an airport, the key responsibilities of which are to provide leadership for the technicians responsible for field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs). Functions & Responsibilities: • Ensure the correct functioning and maintenance of all internal and external customer IT equipment and services • Act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with customers, internal resolver groups, and the Service Desk • Maintain the highest level of customer service • Ensure proper communication channels are utilized to resolve incidents within the prescribed SLA • Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group • Professional appearance, attitude and ethical behavior required. • Understand available technical resources, where to find them, and when to engage them. • Effectively handle multiple tasks in an often stressful environment with minimum supervision, while providing real time updates to customer helpdesk as well as dispatch ticketing system • Provide local technical support as required • Supervise other technicians as required and lead by example • Travel may be required throughout service area and must be willing to travel outside the local service area if required

Requirements

 Skills / Qualifications • Must have dealt directly with external customers delivering to SLAs • Must be familiar with hardware install and repairs • Flexibility to adapt to changing needs of customers and contracts supported • Maintain a calm and professional demeanor at all times • Familiarity with safety procedures and anti-static precautions. • Professional appearance, attitude and ethical behavior required. • Previous supervisory experience required • MUST be able to pass a stringent background investigation and fingerprint check (Employment in this position is dependent upon the ability to pass these background checks) Minimum Education Requirements / Certification: • Minimum 2 years of experience in onsite support activities and repairs of PCs, Printers, and LAN, WAN equipment • 2+ years supervisory experience