Business Analyst

About Zone & Co.

Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of solutions is built on the oracle NetSuite platform (the leading cloud-based ERP software platform) and offers advanced automation and integration solutions to a wide spectrum of business-critical functions, including complex billing & revenue recognition, to off-the-shelf advanced reporting, Payroll, AP automation, payments, reconciliations, approvals and more. 

Zone helps over 3,000 companies worldwide work smarter, faster and more securely, whilst maximizing platform value. We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe and Asia Pacific. 

Our journey has only just begun and we are excited to welcome talented individuals looking to grow alongside us. If this sounds interesting to you, we’d love to hear from you!

Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco.

About the Job

We’re looking for a Product Analyst who will play a central role in shaping and delivering our Payments and Treasury products. You’ll act as the bridge between our business teams and our engineers—turning product vision into clear, actionable requirements that guide the entire development lifecycle.

In this role, you’ll dive deep into our Treasury and Payments workflows, identifying opportunities, analyzing and documenting processes, and translating them into thoughtful solutions. Your work will directly impact mid-size finance teams by ensuring we build products that truly meet their needs. You will drive clarity, streamline feedback loops, and champion process improvements that help our product evolve with precision and purpose.

What You'll Do:

• Requirements Management: Elicit, analyze, document, and manage detailed business requirements, functional specifications, and user stories for the Treasury and Payment solutions.
• Product Delivery: Tactical execution of product requirements aligned to the product roadmap prioritizing and managing the requirements backlog in collaboration with the Product Manager.
• Process Modelling: Map, document, and optimize end-to-end business processes, identifying gaps and opportunities for AI-driven improvements.
• Stakeholder Collaboration: Work closely with Product Managers, subject matter experts, and Engineering teams to ensure alignment between business needs and technical delivery.
• Day to Day Product Operations - represent product in day to day agile ceremonies, sprint planning, prioritisation, back logs etc. Serve as the primary functional resource during the design and development phases, clarifying requirements for the engineering team.
• Feedback & Testing: Facilitate user acceptance testing (UAT), gather, and manage stakeholder feedback to iterate on product features and ensure solution usability. Develop and execute test plans and test cases to validate that the delivered solution meets the documented requirements.
• Documentation: Create and maintain comprehensive documentation, including process flow diagrams, requirements matrices, and solution design documents. Provide training and support materials for new product features rolled out to business users.
• Stay current with the latest trends in financial technology (FinTech), AI/ML in finance, and regulatory compliance.
• Strong analytical, organizational and communication skills.
• Self-motivated and self-directed.
• Attention to detail, focus and time management skills.
• Adhere to data governance and ethical AI principles, as well as all company policies and procedures.
• Identify, analyze, and communicate risks and issues related to requirements, scope, and process changes.

What You'll Need:

• Must have 5+ years of experience as a Business Analyst, Product Analyst, Product Owner, or similar role, with a focus on enterprise software or product development.
• ERP experience is a highly desirable - ideally within Netsuite
• Payments/Embedded Payments experience is desirable - specifically within Treasury and Accounts Payable workflows
• Experience translating complex treasury workflows and liquidity management needs into clear product requirements and technical specifications.
• Demonstrated proficiency in requirements modeling (e.g., user stories, use cases, process flowcharts) and using requirements management tools.
• Solid understanding of the software development lifecycle (SDLC), Agile methodologies, and working with technical teams.
• Ability to analyze and synthesize complex business information into meaningful executive summary reports.
• Ability to innovate, execute and deliver results.
• Proficiency with Microsoft Office/Google Products.
• Strong attention to detail with the ability to meet tight deadlines.
• Ability to communicate professionally, both written and verbal.
• Effective problem solving and critical thinking skills.
• Bachelor’s Degree in Business, Finance, Computer Science, or a related quantitative field required.

Benefits