Officer - Operations

About the Company:

At Almosafer (part of Seera Group), we’re not just part of the travel industry, we’re helping shape its future.

As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.

Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

We’re united by a bold vision:

To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.

Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

About the Job: 

The role holder will be responsible for coordinating with merchants to fulfill all bookings and customer requests effectively.

Responsible for handling assigned transactions in accordance with the agreed SOP to guarantee consistency and meet department requirements, adhering to workflows, and working toward achieving all communicated targets.

Responsibilities:  

• Handle assigned tasks based on the daily plan.
• Check assigned bookings for confirmation and ensure accuracy.
• Ensure timely and accurate confirmation of bookings within the assigned workload.
• Update required documentation while maintaining data accuracy.
• Adhere to the work schedule and accommodate business requests as needed.
• Meet individual key metrics by ensuring personal performance indicators are within accepted ranges.
• Identify and flag issues and concerns that require escalation, and contribute to solutions that enhance department performance.
• Maintain strict confidentiality of data and adhere to established policies and procedures. 

Profile requirements:

• Proficient in English: Strong command of the English language to effectively communicate with internal teams and merchants.
• Excellent Communication Skills: Ability to convey information clearly and concisely, both verbally and in writing.
• Strong interpersonal skills to interact effectively with colleagues and merchants.
• Problem-Solving Skills: Demonstrated ability to identify and analyze issues, propose effective solutions, and make informed decisions to overcome challenges.
• Time Management: Strong organizational skills to prioritize tasks, manage workload efficiently, and meet deadlines in a fast-paced environment.
• Adaptability: Flexibility and willingness to adjust to changing circumstances, priorities, and work assignments.
• Ability to thrive in a dynamic and evolving work environment.
• Minimum of 1 year of experience in Operations or a related field.
• Flexibility to work shifts and adapt to a changing schedule.

Being you @ Almosafer:

At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way. 

Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.

Here, you will find:

A purpose-led workplace where your ideas can create real impact

Ongoing learning and development to help you grow with intention

Recognition that celebrates your wins, both big and small

A community built on trust, curiosity, and shared momentum

No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.