JOB DETAILS

Network Operations Center (NOC) Technician

CompanyASG
LocationFort Lee
Work ModeOn Site
PostedJanuary 3, 2026
About The Company
ASG Technologies Group, Inc. provides global organizations with a modern approach to Digital Transformation to succeed in the Information Economy. ASG is the only solutions provider for both Information Management and IT Systems. ASG’s Information Management solutions enable companies to find, understand, govern and deliver information of any kind, from any source – whether structured or unstructured – through its lifecycle from capture to analysis to consumption. The IT Systems Management solutions empower companies to support traditional and modern digital initiatives, operate their IT infrastructure more efficiently and effectively and reduce the cost of managing and running their internal IT systems landscape. ASG is proud to serve more than 3,000 customers worldwide in 60 countries and in top vertical markets including Healthcare, Financial Services, Insurance and Government.
About the Role

Description

Location: Fort Lee, VA


Company Description:


ASG is a Minority- and Woman-Owned, Physician-Owned small business with over 15 years of experience in federal government contracting. We deliver a wide range of technology services, including software development, mobile apps, AI/ML, analytics, data science, big data, DevSecOps, digital transformation, cloud, and cybersecurity. ASG is CMMI Level 3 certified and holds ISO 9001:2015, 20000-1:2018, and 27001:2022 certifications.


Job Description:


ASG is seeking a Network Operations Center (NOC) Technician to support a mission-critical, 24x7x365 enterprise network environment. This role is responsible for maintaining continuous network connectivity for supported locations worldwide through proactive monitoring, troubleshooting, documentation, and escalation of network and system events.  


What You'll do: 

  • Monitor enterprise networks and systems for availability and performance.
  • Respond to document and escalate incidents through resolution. 
  • Utilize monitoring and ticketing tools including Remedy, Netcool, Splunk, SolarWinds, and Cisco ISE.
  • Troubleshoot WAN, LAN, wireless, desktop, and application connectivity issues.
  • Communicate clearly with users and escalation teams.
  • Maintain accurate documentation and follow established procedures.

Requirements

What We Need:

  • Ability to multitask in a fast-paced operations environment.
  • Strong customer service and communication skills.
  • Detail-oriented, reliable, and self-motivated.
  • Team-oriented with a desire to learn and advance.

Preferred Experience:

  • Prior NOC, help desk, or IT support experience.
  • Basic understanding of networking principles.
  • Familiarity with Cisco networking equipment.
  • Experience using a ticket tracking system such as Remedy.

Clearance & Compliance Requirements:

  • Active Secret Security Clearance 
  • DoD 8140 (441) Network Operations Qualified – Intermediate

Technical Requirements 

• Cisco CCNA (required at time of hire) 


 Work Schedule:

  • 24x7x365 operations.
  • 12-hour shifts on a predetermined day or night schedule.
  • Fewer workdays per month due to extended shifts.

Additional Information

ASG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require a reasonable accommodation during the application process, please contact us at hr@a2-g.com.


Perks

- Healthcare Benefits
- Life Insurance
- Disability Coverage
- Paid Time Off
- 401k Matching
- Employee Referral Bonus
- Education Assistance
- Learning and Development Resources

Key Skills
MonitoringTroubleshootingDocumentationCustomer ServiceCommunicationNetworking PrinciplesCisco EquipmentTicket Tracking SystemsMultitaskingDetail-OrientedSelf-MotivatedTeam-OrientedProactiveEscalationWANLAN
Categories
TechnologyCustomer Service & SupportGovernment & Public SectorData & AnalyticsSecurity & Safety
Benefits
Healthcare BenefitsLife InsuranceDisability CoveragePaid Time Off401k MatchingEmployee Referral BonusEducation AssistanceLearning and Development Resources
Job Information
📋Core Responsibilities
The NOC Technician is responsible for maintaining continuous network connectivity through proactive monitoring and troubleshooting. This includes documenting and escalating network and system events as necessary.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
1309
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
84 hours
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