Accounts Receivable Specialist

Description

Let’s share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year! 
• For our seventh consecutive year, we ranked in the Top 10 Best Places to Work in Idaho.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with providing materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture some products including trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employee-owners.
• We are committed to working safer, smarter, and more efficiently than ever before. We are investing significantly in tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary Purpose:   

Franklin Building Supply is seeking a third Accounts Receivable Specialist to join our growing team. This role supports day-to-day accounts receivable operations by handling customer communications, resolving discrepancies, supporting collections, and assisting with administrative and clerical accounting functions to ensure accurate and timely processing. This position requires both an operationally minded and collaborative customer service-oriented individual. Franklin Building Supply highly values their customer relationships and is committed to finding an individual equally committed to building and maintaining those relationships.

Duties and Responsibilities:

Customer Communication & Discrepancy Resolution

• Correspond with customers to respond to billing inquiries and resolve account discrepancies in a timely and professional manner.
• Collaborate with sales and various departments to troubleshoot customer inquiries and manage accounts

Credit, Collections & Payment Escalation

• Monitor accounts for past-due balances and work with customers to collect payments.
• Review and analyze business and personal credit applications and set up new accounts and projects.
• Escalate payment issues appropriately when needed.

Legal & Documentation Support

• Request, organize, and process legal documents and supporting materials as required.
• Assist with lien-related or legal documentation when applicable.

Accounting Accuracy & Office Support

• Review figures, postings, and documents for accuracy and correct entry codes.
• Possesses the ability to research and reconcile customer invoices and payments, demonstrating strength in basic accounting.
• Perform general office duties including filing, scanning, and answering phones.

Analysis & Reporting

• Analyze account information to determine appropriate solutions for outstanding balances.
• Provide written or verbal updates to supervisors and team members as requested.

Notary & Administrative Support

• Provide notary services as needed.
• Assist with routine correspondence and administrative tasks.

Additional Responsibilities

• Perform other duties as assigned to support the smooth operation of the Accounts Receivable department.

Requirements

 Required:

• Ability to work in a fast-paced environment while prioritizing tasks and meeting deadlines.
• Basic accounting and reconciliation abilities
• Strong customer service skills with the ability to anticipate and respond to customer needs.
• Self-motivated, versatile, and team-oriented mindset.
• Comfortable handling cash and following established cash-handling procedures.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to exercise sound judgment and decision-making.
• Open to feedback and continuous learning.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to sit or stand at a workstation for extended periods.

Strongly Preferred:

• Prior Accounts Receivable experience.
• Working knowledge of Excel for data analysis and reporting.
• Experience with trade credit/building materials industry