JOB DETAILS

Operations Supervisor

CompanyINDEPENDENCE HOME LOANS LLC
LocationScottsdale
Work ModeOn Site
PostedJanuary 13, 2026
About The Company
Independence Home Loans is headquartered in Scottsdale, Arizona. We are focused on being your choice for all your home financing needs. Whether it is purchasing your dream home or refinancing an existing mortgage, we are here to help! We are an efficient team comprised of some of the industry’s leading veterans from National Top Sales performers to Leading Executives in the mortgage space. We have come from large national Bank platforms with a vision and a drive to achieve our goal to become a top national mortgage platform. We not only wish to help our customers achieve all financial dreams they have regarding their homes; we also strive to create an un-matched work environment and culture that will continue to attract and retain our employees for many years to come.
About the Role

Description

  

About the Role

We’re seeking a hands-on Mortgage Operations Supervisor to lead a team of Mortgage Loan Processors. You’ll own day-to-day workflow management, coaching and development, compliance oversight, and continuous process improvement, ensuring files move with speed, accuracy, and outstanding borrower/partner experience.

Requirements

 

Manages the day-to-day operations of a  loan department, including: 

  • Managing the loan process: Overseeing the loan process from application to final approval and repayment
  • Managing staff: Hiring, training, and managing employees, including setting performance metrics and providing coaching
  • Creating policies and procedures: Developing and implementing policies and procedures to ensure compliance with regulations and to improve productivity
  • Solving problems: Resolving problems that arise during the lending process, such as payment issues
  • Managing resources: Optimizing resources, such as staffing, equipment, and technology, to meet operational targets
  • Auditing: Conducting regular audits to ensure compliance with company policies and industry regulations
  • Analyzing performance: Monitoring and analyzing operational performance to identify areas for improvement  
Key Skills
Loan ProcessingTeam ManagementCoachingCompliance OversightProcess ImprovementPolicy DevelopmentProblem SolvingResource ManagementAuditingPerformance Analysis
Categories
Management & LeadershipFinance & AccountingCustomer Service & Support
Job Information
📋Core Responsibilities
The Operations Supervisor will lead a team of Mortgage Loan Processors, managing day-to-day workflow and ensuring compliance. They will also focus on continuous process improvement to enhance borrower and partner experiences.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
173
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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