Administrative Support Specialist (Call Center)

Description

This role is hybrid after 60 days of in office training is complete.

SUMMARY OF POSITION:

The role requires an employee to be on the phone, contacting the IRS to collect federal & business debt information. You must have NO Debt with IRS or Open Issues in order to obtain a PTIN.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Contact IRS all day to obtain compliance checks for Federal & Business

• Translating information into system in a timely manner for next department to obtain

• Respond to any 2nd Request that come through other departments

• Save Transcripts that come in from IRS

• Multitask by putting lines on hold while on with IRS so you don’t have any downtime

SKILLS, KNOWLEDGE, AND ABILITIES:

• Verbal and written communication skills

• Organization and highly detail oriented

• Stress tolerance

• Good Communication Skills

• Attention to detail

Requirements

EDUCATION AND EXPERIENCE:

• Minimum education is High School Diploma

• Proficiency with the MS Office Applications

• Keyboard skills

• Compliant with filing all tax returns with the IRS

• NO Debt with IRS or Open Issues in order to obtain a PTIN #