Mgr, Field Process

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

This position manages the day-to-day operations of the site technology team, including people management. The incumbent will lead the team to provide technology expertise to support penetration and defense strategies. He/She will manage technical resources to secure, explore and win application market share.

What you’ll do

• Manage day-to-day operations of Field Process team (Clean / Deposition / Etch)
• Understand key customers’ NAND, DRAM & HBM technology roadmaps, process flow, inflection points, requirements and business issues / challenges. Identify areas where Lam can value-add with our multiple products/service solutions and identify business opportunities
• Work with Account teams & CSBG (Customer Support Business Group) to position and provide these value-add in the form of technical consultancy solutions
• Develop & maintain good customer relations and assume accountability for continued customer satisfaction with process solutions/initiatives provided within assigned function
• Develop, drive, manage and execute to all Penetration & Defense projects within committed timeline & resources
• Identify competitors’ strengths and weaknesses and translate these into potential sales opportunities
• Work with Global Product Group, Account Team or Global Account Team to drive technical solutions, present Lam’s technology roadmap and organize & manage new product demonstrations; thereby exerting positive influence on customer personnel decision-making
• Complying with Lam's Escalation Policies and resolve escalation with Region Product Support
• Responsible to deliver predictable financial results (Eval Opex, Eval turns, direct reports utilization etc.)
• Responsible for the safety of engineers assigned in identifying hazardous service environment and provide continuing safety training to the engineering team
• Direct and supervise the day-to-day work & projects of his/her direct reports
• Manage competency & manpower resources within the team to fulfill customer needs
• Responsible for the annual Performance Management & Development exercise of his/her direct reports
• Any other duties as assigned by the Immediate Supervisor

Who we’re looking for

• Bachelor's degree or equivalent with more than 8 year of relevant experience in semiconductor industry and of which ears of supervisory experience.
• Strong technical knowledge & hands on experience on Clean, Deposition & Etch tools (Preferbly someone with strong knowledge in Deposition or Etch tools)
• Possesses good analytical and problem solving skills
• Strong customer management and project management skills
• Possesses strong inter-personal and communications skills and prior experience in dealing with difficult internal & external stakeholders
• Commands good oral and written English
• Has ability to work on one’s own and make decisions within the assigned area of responsibility

   

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Preferred qualifications

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.