Regional Supervisor

Description

Location: Kansas City, MO 

Schedule: Varies, must have open availability

Status: Full-time (Exempt)

Compensation: Starting at $50K annually 

Who is Silver Star

Silver Star Protection Group, established in 2014, is a security firm headquartered in Rolling Meadows, Illinois. We offer a comprehensive suite of services, including physical security, security system integration, consultation, and secure transport. We cater to various industries such as cannabis, commercial real estate, construction, data centers, and more. Our leadership team comprises professionals with backgrounds in law enforcement, military, and business sectors. Silver Star Protection Group is dedicated to delivering customized security solutions to meet diverse client needs. 

Overview

 The Regional Supervisor (FS) is responsible for overseeing the day-to-day operations within their designated region. This includes managing SSPG personnel, scheduling shifts, ensuring coverage, overseeing post orders, and handling short-term or emergency staffing needs. The RS plays a critical role in maintaining internal operations that affect operations and ensuring the efficient management of resources to deliver exceptional service to clients. The RS will work directly with SSPG clients to ensure their needs are met and will report to the Director of Operations. 

 Key Responsibilities:

· Oversee daily operations in the region, ensuring smooth and efficient functioning across all assigned sites.

· Manage the scheduling of SSPG Officers, ensuring optimal coverage for all shifts, and addressing short-term or emergency staffing needs as they arise.

· Supervise the performance and conduct of SSPG Officers, ensuring they adhere to company policies, procedures, and post orders.

· Build and maintain strong relationships with clients, ensuring their needs are met, addressing concerns promptly, and delivering exceptional service.

· Oversee the recruitment, onboarding, and training processes for new SSPG Officers, ensuring they are adequately prepared for their roles.

· Ensure all sites are properly staffed and post orders are followed by SSPG Officers. Regularly review and update post orders to align with client expectations, regulations and operational needs.

· Work with the Director of Operations to monitor internal operations that impact operations and address any inefficiencies or challenges.

· Report on operational status, staffing levels, incidents, and client feedback to the Director of Operations. Communicate effectively with the Senior Team Lead (STL) and SSPG Officers to ensure smooth operations.

· Address emergency staffing needs and ensure operation protocols are in place during these instances to always maintain effective client coverage.

Requirements

· Minimum of 2 years of experience in operations, supervision, or a related field, with a proven track record of leadership in managing personnel and operations.

· Strong supervisory and leadership skills with the ability to motivate and manage teams efficiently.

· Ability to quickly address and resolve issues related to scheduling, staffing, and operations.

· Strong customer service skills with the ability to maintain and build client relationships.

· Excellent verbal and written communication skills, with the ability to communicate effectively with staff, clients, and senior leadership.

· Ability to adapt to changing operational needs, emergency situations, and client requests.

· Strong time-management and organizational skills to handle multiple responsibilities and ensure smooth operations across the region.

 · Experience in scheduling, operations management, or security leadership is preferred. 

Benefits

· Medical, Dental, Vision, Life – 90 Days 

· Paid Time Off (PTO) – 90 Days

· Weekly pay on Fridays

· Referral bonus 

Work Authorization

Must have legal authorization to work in the United States.

Silver Star Protection Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.