Supervisor of ICC Credentialing

Description

The International Code Council (ICC) is a not-for-profit membership association dedicated to building safety and fire prevention. The ICC develops the codes used to construct residential and commercial buildings and provides associated products and services in support of this mission. The ICC has four offices, based in Birmingham, Alabama; Country Club Hills, Illinois; Brea, California; and Washington, D.C. plus remote home-office staff.

ICC Credentialing is responsible for development and administration of testing-related services, including internationally recognized certification program, a suite of contractor/trade examinations, and contract testing services. This division currently has a full-time staff of 13, led by the Vice-President.

The Supervisor of ICC Credentialing oversees the support staff within ICC Credentialing as well as department documentation to ensure accuracy of departmental output.

Essential Functions:

Quality control 

• Critical toward zero defects

Website/Publications

• Create, update, and maintain ICC Credentialing collateral.
• With Marketing: Update, and maintain departmental website

Marketing

• Participate in communications planning meeting, create and maintain PowerPoint presentations, ensure branding of department publications.

System Updates/integrations

• With Manager of ICC Credentialing: Identify and implement systems updates and integrations to further enhance the customer experience with ICC and the Family of Solutions

Operational control

• Timekeeping, scheduling, and professional development of the ICC Credentialing support staff
• Monitor and maintain miscellaneous reports for the department
• With Manager and Vice-President of ICC Credentialing: Carry out strategic planning to meet departmental and company-wide goals and Monitor and promote new business opportunities for ICC Credentialing and ICC Family of Solutions
• Perform other duties as assigned or requested.

Requirements

Essential Skills and Education/Experience:

•  Bachelor’s degree in business management, English, or related field strongly preferred 
• Supervisory experience in a fast-paced environment 
• Pro-active management style that addresses staff related issues quickly and fairly
• Ability to create a positive, collaborative and empowering work environment
• Commitment to creating a culture of customer service excellence within the department, and ICC
• Strong focus on addressing customer and client needs with a sense of urgency
• Strong leadership ability – your employees would follow you anywhere, because they trust and respect your vision
• Team-first attitude with a focus on how to better serve the association’s current and prospective Members
• Ability to follow an item through to completion, and own it every step of the way
• Ability to think beyond what’s done right now – think about what is possible, and what impact changes will have both now and in the future
• Process tracking and improvement skills
• Excellent organization and time management 
• Diplomacy, discretion, and flexibility to adapt to quickly changing projects and multiple critical hard-stop deadlines – hitting the deadlines every time
• High written and verbal communication ability – you can communicate both one-on-one or to a group
• Ability to work individually as assigned, as well as part of teams or work groups
• Grace under pressure with a fast-paced mindset
• Exposure to construction related work content desired. 
• Proficient in MS Office and capable of quickly learning in-house computer software programs
• Must be comfortable in dealing with multiple levels of staff, from entry-level to executive management

Physical Requirements: 

• Ability to sit for extended periods while working at a computer or desk 
• Occasional standing, walking, and reaching to access files or office supplies 
• Manual dexterity for typing, filing, and handling office equipment 
• Ability to lift and carry up to 20 pounds occasionally (e.g., office supplies, documents) 
• Visual acuity to read printed and digital materials 
• Auditory ability to communicate effectively in person and over the phone 
• May need to climb stairs in multi-level office building 

Environmental Conditions:

• Must be able to work in standard office environment with artificial lighting and climate control 

Disclaimer: 

This description is not an exhaustive list of all responsibilities, duties, and skills required. The company reserves the right to change or add duties to this position as business needs require. 

International Code Council offers a competitive starting salary and comprehensive benefits package that includes paid vacation and sick time, health/dental/vision insurance, 401k with generous company match immediately vested, company paid basic life insurance, short-term and long-term disability coverage. Additional voluntary benefit offerings are available such as critical illness insurance, flexible spending accounts, and pet insurance.??? 

International Code Council provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, citizen status, religion, ancestry, national origin, age, disability, sex, marital status, military status, pregnancy, sexual orientation or any other basis prohibited by applicable federal, state or local employment laws or regulations in every location in which the company has facilities.