JOB DETAILS
Customer Support Representative
CompanyIndiana 811
LocationGreenwood
Work ModeOn Site
PostedJanuary 27, 2026
About The Company
Indiana 811 is a non-profit corporation made up of member operators of underground facilities in Indiana, designed to reduce the number of damages to buried utilities and promote safe digging state-wide.
This free service helps prevent damage incidents which can result in millions of dollars in property damage, the interruption of utility service, personal injuries and even loss of life. Our headquarters are based in Greenwood, Indiana.
About the Role
Description
Customer Support Representatives are responsible for assisting excavators, utility companies, public safety departments, and the general public with underground facilities locate requests. This is accomplished by professionally answering calls, accurately locating the proper place in the County/Place mapping system and entering correct information into the 811 computer system. Customer Support Representatives play a key role in preventing underground utility damage and saving lives. The ability to adapt to change, learn quickly, and work a flexible schedule (including weekends and holidays) is essential for this role.
Requirements
Minimum Qualifications
- High school diploma or equivalent
- Minimum of two (2) years of customer service experience
- Ability to type at least 40 words per minute with accuracy
- Ability to communicate clearly and professionally, both verbally and in writing
- Ability to read and interpret maps and understand geographic directions
- Ability to accurately enter and manage information in computerized systems
- Ability to navigate multiple applications simultaneously, including Microsoft Office, Microsoft Teams, SharePoint, and Google platforms
- Strong attention to detail and ability to follow established procedures
- Ability to remain calm, empathetic, and professional in stressful situations
- Ability to work independently while contributing positively to a remote team environment
Preferred Qualifications
- Experience in a high-volume call center or fast-paced customer service environment
- Familiarity with remote work expectations and virtual collaboration
Key Skills
Customer ServiceCommunicationTypingMap ReadingInformation ManagementMicrosoft OfficeMicrosoft TeamsSharePointGoogle PlatformsAttention to DetailStress ManagementIndependent WorkTeam CollaborationAdaptabilityProblem SolvingEmpathy
Categories
Customer Service & SupportAdministrativeGovernment & Public SectorLogisticsSecurity & Safety
Job Information
📋Core Responsibilities
Customer Support Representatives assist various stakeholders with underground facilities locate requests by answering calls and entering information into the 811 computer system. They play a crucial role in preventing underground utility damage and ensuring public safety.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
38
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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