JOB DETAILS
IT Support
CompanyWebbing
LocationRīga
Work ModeOn Site
PostedApril 29, 2026
About The Company
Webbing is a global data MVNO that delivers innovative enterprise grade, global connectivity and IoT services. Our secured network of 600+ mobile carriers across more than 200 countries, ensures superior data connectivity between business, people and things wherever the device is located.
Since our foundation in 2010, we have been developing revolutionary SIM technology, powerful management platforms and a robust global network. Our leading-edge solutions deliver a streamlined, centralized, and scalable means of deploying and managing organizations' global fleet of devices. Our experts assist in every step of the device on boarding process to ensure you are set up to meet your organization’s connectivity needs.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing’s dynamic software platform. Gain visibility by application type and have the power to safe list applications and limit non-business applications with the click of a button, saving money and improving compliance.
Our superior technology combined with our solid strategic partnerships provide our customers with the perfect balance of the benefits of a local and roaming carrier. We deliver the reach of a global carrier with the quality of a local one with a single carrier that has flexible offerings, low latency, and sustainability at competitive rates.
About the Role
About the Role
We are looking for a dedicated and service-oriented IT Support Technician to join our global IT team. In this role, you will act as the first line of technical support, ensuring smooth day-to-day operations across the company. You’ll work in a collaborative, fast-paced environment with the opportunity to grow your skills across a broad range of technologies.
Key Responsibilities
- Provide 1st and 2nd level support for hardware, software, and network-related issues across local and remote teams.
- Monitor and maintain IT systems and business applications to ensure stability, performance, and security.
- Execute IT onboarding and offboarding processes, including account setup, access provisioning, and equipment configuration.
- Support office infrastructure, including VLANs, Wi-Fi networks, and firewall configurations (Fortinet preferred).
- Respond to support tickets and requests within agreed service levels using internal help desk tools.
- Diagnose and troubleshoot incidents, perform root cause analysis, and implement preventive measures.
- Maintain and update system documentation, asset inventory, and user access records.
- Assist in managing IT-related projects and participate in improvement initiatives.
- Communicate clearly with technical and non-technical users, providing guidance and status updates.
- Participate in global on-call rotations, including coverage during weekends and holidays.
Requirements
- English Proficiency: Excellent verbal and written communication skills – must.
- Experience: Minimum 3 years in an IT support role, preferably within a tech-driven company – must.
- Operating Systems: Solid troubleshooting skills for Windows, macOS, Android, and iOS.
- Networking: Understanding of fundamental network protocols (IP, ARP, DHCP, DNS, HTTP, SMTP).
- Cloud & SaaS: Hands-on experience with Microsoft 365, Intune, Azure, and Jamf Pro.
- Networking Hardware: Familiarity with managing office IT infrastructure (switches, access points, firewalls).
- Cybersecurity: Awareness of security best practices (e.g., MFA, threat prevention).
- Soft Skills: Strong problem-solving abilities, proactive mindset, and a passion for learning and collaboration.
About Webbing
Webbing is a global connectivity provider offering services in the Internet of Things (IoT) and Enterprise Mobility space.
As an innovative mobile carrier, Webbing provides an unmatchable enterprise grade solution for Fortune 500 & IoT/M2M companies, as well as an embedded solution for various manufacturers across the globe, to ensure a secured and continuous internet connection for all devices, no matter where they are in the world.
What we offer
- An exciting and challenging workplace with great skill and knowledge development opportunities.
- The opportunity to join a team of highly professional specialists in an international environment.
- The opportunity for professional development within a reputable international innovative and growing company.
- Social benefits
- 200 EURO monthly Wolt food allowance
- Medical insurance
- Free mobile services with Tele2
- Car parking spot
- Team events
- If you feel that your experience and personality match the position, we look forward to seeing your resume.
Key Skills
IT SupportTroubleshootingNetworkingCloud ComputingCybersecurityProblem SolvingCommunicationTeam CollaborationWindowsmacOSAndroidiOSMicrosoft 365IntuneAzureJamf Pro
Categories
TechnologyCustomer Service & SupportSoftware
Benefits
Food AllowanceMedical InsuranceMobile ServicesCar Parking SpotTeam Events
Job Information
📋Core Responsibilities
The IT Support Technician will provide first and second level support for hardware, software, and network-related issues while ensuring the stability and performance of IT systems. They will also manage IT onboarding and offboarding processes and participate in global on-call rotations.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
177
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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