JOB DETAILS

Small Engine Repair Technician

CompanyRocky's Ace Hardware
LocationMiddleton
Work ModeOn Site
PostedJune 1, 2026
About The Company
Rocky’s Ace Hardware is a family-owned business that has been supporting local communities for over 95 years. Rocky’s was founded in 1926 by Rocco (Rocky) J. Falcone. Back then, Rocky’s was a mom-and-pop business and had just one location — in downtown Springfield, Massachusetts, on the corner of Main and Union streets. In 1966, Rocco’s son James began to run the business. During the 1970s and 1980s, James developed the single store operation into a successful seven-store chain. It was then that Rocky’s started its national affiliation with the Ace Hardware Co-op. The relationship with Ace offered Rocky’s Hardware the buying power of a national chain, national advertising, and the computerization of accounting and inventory procedures, all while still maintaining local, independent ownership and Rocky’s longtime identity as a neighborhood hardware store. Today, Rocco J. Falcone II, James’ son, is the third generation of his family to serve as president. Under the Falcone family's leadership, Rocky’s Ace Hardware has continued to evolve, responding to customer demand by expanding its hardware product lines, increasing stock selection and adding a variety of new services. From one modest store to now 50 convenient locations throughout Massachusetts, Rhode Island, New Hampshire, Connecticut, Maine, Pennsylvania, New Jersey, Ohio and Florida, Rocky′s has become one of the country’s largest Ace dealers, noted for its focus on customer service and quality product selection. This focus on our customers means that Rocky′s stores have retained their friendly, neighborhood hardware store identity. We encourage all of our customers to talk with our expert staff, ask questions and browse our huge selection of products. We will make sure that you leave with everything you need to get your project done right the first time.
About the Role

Position Summary:

This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.

 

Essential Duties:

•Ability to combine amazing customer service with strong equipment repair skills
•Ability to diagnose equipment and determine parts required for repair
•Accurately and efficiently complete the repair
•Ability to repair rental equipment accurately and efficiently
•Perform blade sharpening
•Answer shop phone calls
•Ensure each customer receives amazing service which follows the Helpful CustomerService behaviors and mystery shop standards
•Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.

Key Skills
Customer ServiceEquipment RepairDiagnosisBlade SharpeningParts IdentificationRepair EfficiencyPhone Communication
Categories
TradesCustomer Service & SupportManufacturingRetail
Job Information
📋Core Responsibilities
The technician is responsible for diagnosing and repairing small engine equipment while providing excellent customer service. They must ensure repairs are completed accurately and efficiently, and assist customers with their needs.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
225
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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