JOB DETAILS

Guest Services Agent

CompanyMinor International
LocationDubai
Work ModeOn Site
PostedFebruary 3, 2026
About The Company
Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners. Our diverse hotel brands - from the luxury of Anantara and Tivoli to the vibrant style of Avani and nhow - bring our guests to the most desirable hotel and resort destinations around the world. We also own a collection of related hospitality businesses, including luxury residences, private jets, restaurants and bars, spa and wellness, and river cruises and rail journeys. #MinorHotels
About the Role

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

  • A strong focus on customer service
  • Prior experience in hotel front office operations is preferred
  • Excellent communication skills; fluency in English is required
  • Be able to work shifts, weekends and public holidays
  • Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
  • Company Location: Anantara Downtown Dubai
    • Key Skills
    Customer ServiceHotel Front Office OperationsCommunication SkillsFluency in EnglishShift WorkWeekend WorkPublic Holiday WorkComputer SkillsMs OfficeProperty Management Systems
    Categories
    HospitalityCustomer Service & Support
    Job Information
    📋Core Responsibilities
    The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. This includes taking reservations, greeting and registering guests, and ensuring outstanding guest service during their stay.
    📋Job Type
    full time
    📊Experience Level
    0-2
    💼Company Size
    23856
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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