JOB DETAILS

Sales BDC Representative

CompanyPedder Hyundai of Poway
LocationPoway
Work ModeOn Site
PostedFebruary 4, 2026
About The Company
At Pedder Hyundai of Poway, we're proud to serve the drivers of Poway CA with some of the most popular vehicles around California, and the country. We're committed to giving drivers from across the Escondido CA, San Marcos CA, La Mesa CA, Santee CA and El Cajon CA region the best in customer service, with a topnotch selection of brand-new vehicles to choose from, as well as an extensive inventory of pre-owned Car, Hatchback, Sedan and SUV. Plus, with our expert finance, service, and parts centers in house, we strive to be your one-stop dealership for all your automotive needs. At Pedder Hyundai of Poway, We're About More Than New Hyundai Models It's true that we have a variety of new and used Hyundai Elantra, Sonata, Santa Fe, Tucson and Kona EV, but we also provide you with customer service when you bring your vehicle in for repairs and maintenance, and by offering help with financing. We are a full-service dealership that assists you with every step of the ownership process. Our team at Pedder Hyundai of Poway knows that you have a lot going on, and we're here to help lessen the burden. Want to know even more about Pedder Hyundai of Poway? Pay us a visit! At Pedder Hyundai of Poway, it's only too easy to shop online, but it's even easier to get to know us in person. So, if you happen to be in our neck of the woods in Poway CA, don't hesitate to drop on by. We're always eager to answer questions from prospective shoppers, so feel free to visit us anytime!
About the Role

Description

The Sales Business Development Center (BDC) Representative is responsible for generating and qualifying sales opportunities through inbound and outbound communications. This role serves as the first point of contact for potential customers, building rapport, identifying needs, and setting qualified appointments for the sales team. The ideal candidate is energetic, organized, customer-focused, and driven by results.


Key Responsibilities:

  • Handle inbound and outbound calls, emails, texts, and online inquiries in a timely and professional manner
  • Respond to leads generated from digital marketing, phone calls, walk-ins, and third-party sources
  • Qualify prospects by understanding customer needs, budget, timeline, and interest level
  • Schedule and confirm appointments for the sales team
  • Maintain accurate and detailed records of customer interactions in the CRM
  • Follow up consistently with prospects to nurture leads and re-engage inactive customers
  • Meet or exceed daily, weekly, and monthly performance goals (calls, appointments, show rates, conversions)
  • Work closely with sales managers and representatives to ensure a smooth handoff of qualified leads
  • Stay knowledgeable about company products, services, promotions, and pricing
  • Provide exceptional customer service and represent the brand professionally at all times

Requirements

Qualifications & Skills

  • Previous experience in sales, call center, customer service, or BDC role preferred
  • Strong verbal and written communication skills
  • Confident phone presence with the ability to build rapport quickly
  • Excellent listening and problem-solving skills
  • Comfortable working with CRM systems and basic computer applications
  • Ability to multitask, prioritize, and manage time effectively
  • Self-motivated, goal-oriented, and coachable
  • Professional attitude with a strong work ethic
Key Skills
SalesCustomer ServiceCommunicationCRM SystemsProblem SolvingMultitaskingTime ManagementGoal-OrientedSelf-MotivatedProfessional AttitudeListening SkillsOrganizational SkillsEnergeticResults-DrivenRapport Building
Categories
SalesCustomer Service & Support
Job Information
📋Core Responsibilities
The Sales BDC Representative generates and qualifies sales opportunities through various communications. They handle inbound and outbound inquiries, qualify prospects, schedule appointments, and maintain records in the CRM.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
8
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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