JOB DETAILS

Night Auditor/3rd Shift Guest Service Representative (Sun - Thur) at Comfort Inn Plymouth

CompanyComfort Inn Plymouth
LocationPlymouth
Work ModeOn Site
PostedFebruary 5, 2026
About The Company
Golder Hospitality is a professional hotel management company experienced in managing and operating hotels including Hilton, IHG, Marriott, Best Western, Choice and independent properties. The Company was formed by a group of experienced hoteliers who have a passion for the business. Our goal is to maximize the operational and financial performance, grow market share and enhance the performance of our hotels through the constant pursuit of superior levels of quality, efficiency, and service. Every team member at Golder Hospitality is united behind a singular vision: Delivering hospitality and creating value for every customer, every owner every day.
About the Role

Description


Comfort Inn Plymouth is hiring for a full time Night Auditor/Overnight Guest Service Representative to join our team.


The Night Auditor/Overnight Guest Service Representative is the main person to interact with guests during the overnight hours.


As the friendly face of the property, the hotel front desk/night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. If you are a night owl, hard-working, have a positive -can-do attitude and strive to deliver exceptional customer service each day, we welcome you to join our team.


Hours: Sunday - Thursday 11pm to 7am


What is in it for YOU?

  • Competitive wages
  • Personal Days Off - start earning on day 1
  • Bonus Plan
  • Holiday Pay
  • Referral program
  • Employee discount program

Some Key Areas of Responsibilities include:

  • Assume the position of the Manager on Duty
  • Update all files and reset the system for the following day activity.
  • Welcome guests to the hotel and perform the check-in process.
  • Thank guests and perform the check-out process.
  • Answer all incoming and in-house phone calls.
  • Assist callers with making and/or changing reservations.
  • Assist all guests as necessary to ensure a positive experience.
  • Perform routine daily tasks.
  • Ability to work while standing for extended periods of time.

Requirements

Candidates must possess the following knowledge, skills, and abilities:

  • Great attention to detail
  • Thorough organizational skills, proficient in accomplishing all assigned tasks
  • Considerable knowledge of computer systems for registration, reservations and backup systems
  • Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
  • Ability to read, write, speak and understand the English language to communicate with employees and guests
  • Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, collect accurate information and resolve conflicts when they arise

Education/Experience

  • Comparable hotel size and scope of experience preferred
Key Skills
Attention To DetailOrganizational SkillsComputer Systems KnowledgeMathematical ComprehensionCommunication SkillsCustomer ServiceConflict Resolution
Categories
HospitalityCustomer Service & Support
Benefits
Personal Days OffBonus PlanHoliday PayReferral ProgramEmployee Discount Program
Job Information
📋Core Responsibilities
The Night Auditor is responsible for welcoming guests, performing check-in and check-out processes, and ensuring a positive experience for all guests during the overnight hours. They also update files and reset the system for the following day's activities.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
26
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
32 hours
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