JOB DETAILS

Teller/Member Service Representative

CompanyMTC Federal Credit Union
LocationMidland City
Work ModeOn Site
PostedFebruary 6, 2026
About The Company
Serving our communities with Higher Expectations, Lower Rates. Upstate SC, parts of SC & Ardmore OK. Federally insured by the NCUA & not-for-profit financial institution offering companies a No-Cost, Turnkey Financial Wellness Benefit Solution, CU@Work. We help employees improve their financial futures through a member-owned cooperative providing financial education, competitive services, 24/7 access to resources, Member Perks, Loyalty Rewards and lifetime benefits. The MTC Federal Foundation serves as a philanthropy arm of the membership, providing financial resources for community charities including ThinkGreen2™ initiatives, financial education, and disaster relief. The credit union actively participates in governmental affairs protecting the tax exempt status of credit unions, the member-owner concept, and the interest of the credit union movement. We serve through a set of beliefs; Mission, Vision, and Core Values, giving every member Traction For Life’s Journey. MTC Federal Credit Union is federally chartered and insured by the National Credit Union Administration (NCUA). MTC Federal Credit Union is an Equal Housing Lender. All Rights Reserved. Notice: MTC Federal Credit Union social media pages will never contact you directly with: links or ask you for private information.
About the Role

Description

Join Our Team at MTC Federal Credit Union!

At MTC Federal Credit Union, we are dedicated to creating a better way forward for the communities we serve. We offer personalized financial solutions to foster lifelong relationships, and we are committed to our core values of accountability, respect, hard work, passion, and genuineness. We are currently seeking a dynamic Teller/MSR t to join our team and help drive our mission forward.


About MTC Federal Credit Union: MTC Federal Credit Union is built on the principles of dedication and perseverance. We believe in bringing energy, enthusiasm, and genuine care to every aspect of our work, creating an environment where members and colleagues alike feel supported and inspired. Our core values guide our hiring and onboarding processes, team member recognition, and day-to-day decision-making.


Core Values:

  • Accountability: We believe that accountability builds trust, which is the foundation of everything we do. Our team members embrace this value by delivering promises, seeking solutions, and taking the initiative when challenges arise  
  • Respect: Respect is at the heart of every interaction at MTC Federal. We value engaged listening and treating everyone with fairness and dignity, members, teammates, and community partners alike 
  • Hard Work: We work hard because we know our members work hard—and they deserve a team that goes the extra mile. Hard work at MTC Federal isn’t about clocking hours; it’s about focus, follow-through, and a willingness to roll up our sleeves to get the job done 
  • Passion: Passion drives everything we do. We believe in bringing energy, enthusiasm, and genuine care to every aspect of our work 
  • Genuineness: Being genuine means bringing your authentic self to every interaction, every day. We pride ourselves on building meaningful connections with our members and each other through honesty, sincerity, and empathy 

Benefits:

  • Competitive paid time off & holidays
  • Vision insurance
  • Dental insurance
  • Health insurance
  • 401(k) matching & discretionary contribution
  • 401(k)
  • Disability insurance
  • Paid holidays
  • Career advancement opportunity
  • Competitive base pay and incentive plan
  • And more

Location: Dothan

Role: Teller/Member Service Representative


To assist members and potential members with their Credit Union needs; explains services, sets up new accounts, respond to problems, and direct members to the appropriate people.


Essential Functions & Responsibilities:

  • Responsible for complying with all laws, statues, rules and regulations which govern credit unions, including but not limited to all components of the Bank Secrecy Act provisions of the US Patriot Act.
  • Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations.
  • Identifies cross-sell opportunities and cross-sells services to members.
  • Acts as liaison between members and various organizations and departments.
  • Assures that appropriate records are maintained and required reports are prepared.
  • Maintains member account information on computer system.
  • Performs other related duties as assigned.




Requirements

Requirements

Experience

Six months to two years of similar or related experience.

Education

A high school education 


Key Skills
Customer ServiceAccount ManagementProblem SolvingCross-SellingCommunicationAttention to DetailFinancial ServicesRegulatory ComplianceTeamworkRecord KeepingRelationship BuildingSalesInitiativeEmpathyRespectHard WorkPassion
Categories
Finance & AccountingCustomer Service & SupportSalesAdministrative
Benefits
Competitive Paid Time OffHolidaysVision InsuranceDental InsuranceHealth Insurance401(k) MatchingDiscretionary ContributionDisability InsuranceCareer Advancement OpportunityCompetitive Base PayIncentive Plan
Job Information
📋Core Responsibilities
The Teller/Member Service Representative assists members with their credit union needs, including opening and closing accounts, answering questions, and resolving issues. They also identify cross-sell opportunities and maintain accurate member account information.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
72
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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