JOB DETAILS

Concierge / Host

CompanyTrattoria Stella
LocationGarfield Township
Work ModeOn Site
PostedMarch 23, 2026
About The Company
Established in 2004 in The Village at Grand Traverse Commons, Trattoria Stella is a multi award-winning Italian restaurant with an emphasis on authenticity and service. We have a frequently changing menu featuring house made charcuterie, pasta, burrata, gelato, desserts and more. Our cocktail program is extensive. Our wine list is loaded with hand-selected items primarily from our three favorite peninsulas (Italy, Old Mission and Leelanau) with a sprinkling of favorites from elsewhere in the world. We began as the first business in the redevelopment of the old state hospital, now known as Grand Traverse Commons, and have worked hard to remain an indispensable and authentic member of this flourishing community. Our journey has been intertwined with the narrative of the Grand Traverse Commons, and we've been privileged to witness and contribute to its transformation. Trattoria Stella steadfastly stands as a shining example of exceptional hospitality in Northern Michigan and further afield. Our unyielding commitment to quality is, and always will be, the bedrock upon which our business is built.
About the Role

Description

Trattoria Stella is looking for a thoughtful, professional, and highly organized Concierge/Host to join our front-of-house team.

This role is about much more than greeting guests at the door. The right person will help manage reservations, communicate special accommodations and requests, and serve as an important bridge between our guests, our management team, and the dining room. On busier evenings, this position will also assist the manager through dinner service to help maintain a smooth and gracious guest experience.

We are looking for someone who is comfortable on the phone, confident on the computer, attentive to detail, and naturally hospitable. Professional dress and presentation are required. 

This is a part-time hourly position, approximately 20–30 hours per week, for someone who understands that hospitality starts with anticipation, clarity, and genuine care.

Responsibilities include:

  • Managing reservations and guest communications
  • Handling special requests and accommodations with care and accuracy
  • Greeting and guiding guests with warmth and professionalism
  • Supporting management during dinner service when business warrants
  • Helping maintain order, flow, and clear communication at the front door and beyond

Requirements

Ideal candidates will have:

  • Strong phone and computer skills
  • Excellent communication and organizational skills
  • A calm, polished presence
  • Professional dress and presentation
  • Evening and weekend availability
  • Hospitality or restaurant experience preferred
Key Skills
ConciergeReservations ManagementGuest Flow ManagementCommunication SkillsOrganizational SkillsDecision MakingProfessionalismHigh-Volume ServiceAttention to DetailCustomer ServiceConflict ResolutionTime ManagementTeam CoordinationVIP Guest CoordinationPacing ManagementFloor Planning
Categories
HospitalityFood & BeverageCustomer Service & Support
Job Information
📋Core Responsibilities
The Concierge manages guest flow and seating during service, ensuring a smooth dining experience. They oversee the reservation system and coordinate with staff to accommodate special requests and VIP guests.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
42
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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