Customer Service Admin Coordinator

Description

JOB SUMMARY 

Accents & Interiors is a Floor Covering and Interior Finish company with strong ties to the local community and construction industry. We are looking for an energetic, adaptive, self-motivated individual who is interested in growth opportunities and potential for advancement.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

The Customer Service Admin Coordinator is the main contact and support person for the Customer Service Warranty team. The coordinator will work closely with the Warranty team to support investigation, resolution and coordination of warranty related repairs -including but not limited to documentation, communication and scheduling.

Our ideal candidate would be detail-oriented, self-sufficient, and able to work with a sense of urgency while remaining positive and maintaining accuracy through daily processes. This position is built on being detail oriented and hardworking with a growth mindset. 

SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Intermediate skills with MS Office – Word, Excel, and Outlook

• Ability to learn and utilize new computer programs quickly 

• Software is used daily

• Ability to focus on tasks within a fast-paced environment

• Ability to communicate clearly and professionally both verbally and in writing with all internal and external customers

• Strong organization skills

• Problem solving mind set

• Proactive thinker

• Previous flooring experience is not required

• You must be comfortable using a computer for paperless processes, in an accuracy-driven environment.

• Fun, fast-paced, collaborative environment

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at computer monitor for extended periods throughout the day.

• Must possess the ability to stand for extended periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions

• Office environment

• May have to meet tight deadlines

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)

• Life Insurance

• Disability Insurance

• Paid Holidays and Time Off

• 401(k) Plan with company matching

HOURS

Monday through Friday, 7:00 AM to 4:00 PM. Full time in office role. Non-exempt.

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email  accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.