Senior Solutions Engineer

We’re building the AI-driven future of customer success, from retention to growth!

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. 

About This Role:

We’re looking for a full-time Senior Solutions Engineer to join our Sales team  reporting to the Director, Solutions Engineering. This role is a hybrid role based out of our Hyderabad, India location.

In this role, you’ll play a key role in enabling scalable, high-impact presales execution across Gainsight’s product suite by designing, building, and optimizing demo and POC environments that empower global Sales and Solution Consulting teams. This is a great opportunity for someone who thrives in a fast-paced SaaS environment and enjoys working cross-functionally with Product, Engineering, Support, Sales, and Solutions Consulting teams. The ideal candidate brings strong skills in platform configuration and data modeling, SaaS integrations and APIs, and automation-driven solution design.

What You'll Do: 

• Own Demo & POC Environments: Design, build, and maintain scalable demo and POC environments across Gainsight products (CS, PX, CC, SJ, ST) to support global field teams.

• Platform Configuration & Solution Design: Configure and tailor Gainsight to reflect real-world customer use cases, including complex data models, workflows, and integrations.

• Data-Driven Demo Storytelling: Translate business scenarios into realistic, data-backed demo narratives with meaningful datasets and workflows.

• Demo Platform Administration: Act as the internal Gainsight Admin for Solutions Engineering, managing permissions, configurations, release updates, and overall environment health.

• Release & Cross-Functional Alignment: Partner with Product, Engineering, Support, and Ops to validate new features, incorporate updates into demo environments, and surface structured field feedback.

• Standardization & Efficiency: Build repeatable demo patterns and standardized configurations to reduce one-off customization and improve delivery speed and reliability.

• Technical Extensions & AI Enablement Design custom demo extensions and integrations using APIs, data pipelines, and automation. Leverage AI agents and workflows to improve demo operations, product Q&A, RFP responses, and internal efficiency.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

What We're Looking For: 

• 3.5 - 6.5 years of relevant experience in Solutions Engineering, Demo Engineering, or Professional Services within SaaS environments and a Bachelor’s degree in Engineering (or equivalent combination of education and experience), required.

• Solid technical foundation in JavaScript, HTML, CSS, SQL, Python (or similar scripting languages), and API/integration patterns

• Strong experience with CRM systems, databases, and SaaS integrations (Salesforce, HubSpot, Zendesk, or similar platforms)

• Gainsight product experience or certification

• Proven ability to analyze business requirements and design technical solutions aligned to customer outcomes

• Strong communication skills with the ability to explain technical concepts to both technical and business audiences

• Experience managing demo environments and supporting release-driven updates

• High ownership mindset and ability to operate in a fast-changing environment
   

Nice-to-have skills or experience:

• Experience working with globally distributed teams in a multi-product SaaS organization

• Experience building or leveraging AI-driven workflows, agents, or automation for operational efficiency

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. 

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com. 

If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.