Membership Associate

Description

The Gallatin Valley YMCA is looking for dedicated, invested employees who are customer service-oriented and love working with people. 

Under the supervision of the Membership Director, the Membership Associate delivers excellent service to all members, program participants, donors, volunteers, and guests of the Gallatin Valley YMCA. The outstanding associate will respond professionally and politely to members' and guests' needs, promote membership and programs, and maintain the cleanliness and organization of the area and its systems. The Member Associate is a great communicator, enthusiastic, and committed to the mission and cause of the YMCA. The ideal candidate demonstrates a track record of sales, provides outstanding customer service, and has a desire to build long-term professional relationships with members, customers, and staff. 

ESSENTIAL FUNCTIONS:

• Builds relationships with members; greets members by name and helps members connect with one another and to the YMCA. 
• Ensures member, guest, and customer satisfaction and retention through impeccable customer service and practices that promote member engagement. 
• Provides member orientation and facility tours as needed. Explains the YMCA mission, volunteer opportunities, fundraising activities, and how to apply for financial assistance, if needed. 
• Demonstrates strong interpersonal and communication skills over the phone, through email, and in person. 
• Balances and closes out sales/transactions during and at the conclusion of the shift.  
• Follows proper check-in procedures for members, guests, day passes, and Nationwide Memberships, ensuring that our facility is safe. 
• Listens and resolves member concerns in a timely and professional manner. Informs supervisor of unusual situations or unresolved issues. 
• Follows YMCA policies and procedures and responds to emergency situations. 
• Maintains cleanliness of the welcome area, lobby, bathrooms, and locker rooms during shift. May include shoveling snow or mopping the entrance. 
• Meets the standard for attendance, punctuality, and dependability
• Administers background checks and nationwide eligibility on all prospective and visiting members. 
• Assists with other duties as needed.

Requirements

QUALIFICATIONS:

• High school diploma and/or equivalent relevant work experience preferred 
• CPR/AED, and First Aid Certification (within 30 days of hire) 
• Excellent communication skills, both verbal and written, preferred
• Exercise good judgment in decision-making for situations, even when stressful 
• Ability to connect and build genuine relationships with people of diverse backgrounds from all social and economic segments of the community 
• Attention to detail with the ability to multitask while maintaining excellent customer service • Must be accurate in cash handling and able to maintain member confidentiality 
• Uses best practices and demonstrates up-to-date knowledge and skills in technology

PHYSICAL REQUIREMENTS:

Must be able to take potential members on tours throughout the entire facility, and must have the physical ability to act swiftly in an emergency. Position will include walking, standing, bending, kneeling, and lifting.

The YMCA is a nonprofit organization whose mission is to put Christian principles into practice through programs that build a healthy spirit, mind, and body for all.