JOB DETAILS

Office Assistant I - Orthopedics (MSK-HBC) Full-Time Days

CompanyUPMC
LocationWilliamsport
Work ModeOn Site
PostedFebruary 18, 2026
About The Company
UPMC is a world-renowned, nonprofit health care provider and insurer committed to delivering exceptional, people-centered care and community services. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is shaping the future of health through clinical and technological innovation, research, and education. Dedicated to advancing the well-being of our diverse communities, we provide nearly $2 billion annually in community benefits, more than any other health system in Pennsylvania. Our 100,000 employees — including more than 5,000 physicians — care for patients across more than 40 hospitals and 800 outpatient sites in Pennsylvania, New York, and Maryland, as well as overseas. UPMC Insurance Services covers more than 4 million members, providing the highest-quality care at the most affordable price. To learn more, visit UPMC.com.
About the Role

UPMC Williamsport Orthopedic office has a Full-Time Office Assistant I Opening. 
Hours: 40 hours per week || 7:45a-5:00p || Monday thru Friday || No weekend, No Holiday

Purpose:
Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists customers in person and on the phone, providing information, and communicating with various departments. Obtains and enters complete demographic and insurance information.

Responsibilities:
 

  • Verify necessary information and records in the medical record and computerized scheduling system.
  • Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
  • Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
  • Maintain clean, orderly waiting area including beverage area and reading materials.
  • Prepare patient charts for upcoming appointments.
  • Answer telephone, screens calls, takes messages, and provides information.
  • Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
  • Answer questions regarding patient appointments and testing.
  • Complies with all UPMC Health System policies and procedures.Maintain strict confidentiality related to medical records and other data.
  • Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.


  • High school diploma or GED is required. 
  • 1 year work experience, preferably in a medical office setting. 
  • Knowledge of medical terminology preferred. 
  • Word processing and computer experience preferred.

    Licensure, Certifications, and Clearances:
     
  • Act 34


UPMC is an Equal Opportunity Employer/Disability/Veteran

Key Skills
Patient SchedulingAppointment CoordinationCustomer ServiceTelephone CommunicationData EntryInsurance VerificationMedical Record ManagementCheck-in ProceduresCheck-out ProceduresMessage RelayChart PreparationReferral ProcessingCharge EntryCo-payment CollectionConfidentiality MaintenanceWord Processing
Categories
HealthcareAdministrativeCustomer Service & Support
Job Information
📋Core Responsibilities
The primary role involves efficiently scheduling patient appointments and assisting customers both in person and over the phone with information and departmental communication. Responsibilities also include obtaining and entering complete demographic and insurance data while maintaining medical record accuracy.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
41182
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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