JOB DETAILS
CI SUPPORT SERVICE REPRESENTATIVE - FULL TIME
CompanyWATSON CLINIC LLP
LocationLakeland
Work ModeOn Site
PostedFebruary 20, 2026
About The Company
Watson Clinic is one of the largest multispecialty medical clinics in Florida. We provide comprehensive healthcare services to residents of Lakeland, Polk County, Central Florida and beyond. First established in 1941, Watson Clinic has grown to include over 220 board-certified physicians representing 40 different medical and surgical specialties -- plus a well qualified team of midlevel providers such as physician assistants, advanced nurse practitioners, audiologists, speech/language pathologists, registered dietitians and physical/occupational therapists.
Services include primary care, cardiology, OB-GYN, ophthalmology, orthopedics, podiatry and urology, just to name a few -- plus XpressCare for walk-in after-hours care open days, evenings and weekends. Watson Clinic is proud to continue their legacy of healthcare excellence today as seen at the Main Clinic, 1600 Lakeland Hills Boulevard in Lakeland, FL, as well as 16 satellite locations in Polk, Pasco and Hillsborough counties.
More information is available online at www.WatsonClinic.com, https://www.facebook.com/watsonclinicfl, https://twitter.com/watsonclinic and http://www.youtube.com/watsonclinicllp.
About the Role
Description
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answers in coming emails and telephone calls from users, physicians and patients.
- Supports the following systems to include but not limited to: Epic Ambulatory, EpicCare EHR, Epic’s Patient Portal – MyChart, MedAptus, SharePoint and athenaIDX - Scheduling/Registration Calls.
- Provides system support to physicians, support staff, and patients to include retraining, problem identification and work flow review.
- Analyzes workflow and determines the best methods for automating the office processes.
- Responsible for the testing for upgrades and new functionality. Assists with application and integrated system testing. This includes testing and review of new documentation.
- Maintains Work Queues and error logs.
- Provide support to Clinical Informatics Director/Assistant Director.
- Maintain and Monitor CI In Basket folders and Chart correction cases.
- On a daily basis, processes the following reports: EKG Charge and Reassigning of EKGs. Processing LRH discharges included accessing LRH’s EHR (Cerner) to determine the discharge orders, notifying the office and Call Center for appropriate follow up with the patient.
- Adheres to guidelines set by the Clinic’s Compliance Program, following all Health Care Regulatory Laws on patient documentation. Maintains confidentiality of clinic materials.
Requirements
Required Education and Experience: High school graduate or equivalent required.
Preferred Education and Experience
- Two-year degree from an accredited college or university is preferred
- Epic EHR or comparable EHR experience
- Proficient in MS Office tools
- Preferred One-year experience in an Ambulatory setting.
Additional Eligibility Qualifications
- Excellent verbal and written communication skills
- Knowledge of medical terminology in multiple specialties
- Must be able to work independently with minimum supervision, with the ability to exercise judgement and discretion.
Key Skills
Epic AmbulatoryEpicCare EHRMyChartMedAptusSharePointathenaIDXSchedulingRegistrationWorkflow ReviewSystem SupportTestingCernerComplianceMedical TerminologyCommunication Skills
Categories
HealthcareCustomer Service & SupportAdministrativeTechnology
Job Information
📋Core Responsibilities
This role involves answering incoming communications from users, physicians, and patients while providing system support, retraining, and problem identification for various Epic and related systems. Responsibilities also include analyzing workflows, performing system testing for upgrades, maintaining work queues, and processing daily reports like EKG charges and LRH discharges.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
1167
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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