JOB DETAILS

Estate Wine Educator

CompanyHess Wine Company
LocationNapa
Work ModeOn Site
PostedMarch 7, 2026
About The Company
As fifth generation Hess family, Tim and Sabrina consider themselves stewards of the brand and the land. When Donald Hess came to California in the 1970s, he was attracted to California wine and became fascinated with Mount Veeder. Although few in Napa Valley were cultivating vines at elevation, Donald Hess believed the volcanic slopes of Mount Veeder provided the ideal combination of soils and microclimates to yield elegant wines with rich, complex flavors. A pioneer by nature, Donald Hess was determined to defy convention and pursue winemaking at elevation, so in 1978, he established The Hess Collection Winery on the site of one of the region’s oldest wineries. He took the opportunity to marry his two creative passions in life—wine and art—and he established an art gallery within the winery as a means of sharing his private art collection. Donald Hess and his wife, Ursula, met through their shared love of art, and today, Ursula’s daughter, Sabrina, and her husband, Tim, continue the family legacy of sharing wine and art and the family’s ongoing commitment to making both accessible to all. Tim and Sabrina have chosen to call the Napa Valley their home. Tim was raised in Southern Africa and Europe, Sabrina raised in Switzerland and London, but the Napa Valley is where they have found their true calling. They strive to impart their own influence on the winery and support state-of-the-art innovations. Together, they continue to advance The Hess Collection as one of the premier family-owned and family-led companies in Napa Valley, and they are hopeful that someday their children too will carry on the Hess family heritage.
About the Role

Description

Hess Persson Estates is seeking a part-time, experienced wine professional with exceptional customer service skills, and an enthusiasm to sell high-end wine while working in a luxury retail setting. Candidates with limited wine exposure but experience and bend for contemporary art, engaging story-telling or high touch client service are also encouraged to apply.


The hospitality team will create an exceptional guest experience that maximizes sales revenue and wine club membership conversion while also creating memorable and shareable experiences that will drive social media engagement and establish the winery as the premier Napa Valley destination.


ABOUT US:

Passion, dedication and perseverance have been the guiding principles of Hess Persson Estates since Donald Hess founded the winery in 1978. Led by the next generation of the Hess Family, we honor Donald’s legacy through our world-renowned Napa Valley wines. We pride ourselves in providing a space for our employees’ talents to shine, encouraging professional growth, and prioritizing a positive culture where we celebrate our company wins together.

Requirements


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Be a brand ambassador for Hess Persson Estates, by offering excellent hospitality experiences to all patrons from diverse backgrounds and varying degrees of wine knowledge, members of The Collectors Club, trade, VIP, and event attendees.
  • Conduct engaging experiences and tours to passionately represent the portfolio through knowledge of our viticultural practices, winemaking techniques, history, and the family vision.
  • Enthusiastically promote and sell across all channels of wine acquisition, ranging from The Collectors Club membership, phone + email leads to shipping and walk-out orders.
  • Understand and utilize the POS system and reservation software to accurately capture all guest information and process orders.
  • Take ownership in cultivating a lasting client relationship with warm hospitality, a consultative approach in making wine recommendations and maintaining genuine, personable correspondence.
  • Work closely with the DTC and Marketing team in attaining revenue goals and assisting with select projects.
  • Keep up to date with the local and international occurrences in the world of wine and be a continual student of wine.
  • Ancillary duties may include washing and buffing glassware, restocking wine and gift items, delivering, and clearing culinary plates, wiping down counters and contributing to the general upkeep and cleanliness of the Visitor Center.


QUALIFICATIONS REQUIREMENTS:

  • At least 2 years of experience working in a luxury wine setting with a focus on delivering extraordinary client experience.
  • The ideal candidate would be well versed in wine, preferably with a qualifying wine certification OR willingness to procure wine education through verifiable sources.
  • Demonstrated aptitude to be client-driven and thrive in a culture of Yes.
  • An energetic team player that has experience contributing towards common goals.
  • Can safely lift items up to 40 lbs.
  • Must be 21 years of age and have a valid CA driver’s license.
  • Maintain a flexible schedule to be available to work weekends, holidays.


COMPENSATION, BENEFITS & PERKS

  • Competitive pay rate.
  • Employee wine discount.
  • A work environment where you can be your authentic self and be a part of a winning team!


This role’s compensation is anticipated to fit within the range of $22.00 - $25.00 per hour. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate skills, experience, knowledge and education.


Hess Persson Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's "Equal Employment Opportunity is The Law" poster. If you need any assistance or accommodations due to a disability, please let us know at 707-265-3487.


Want to learn more about our brands and the company? Check us out online!

Hess Persson Estates: https://www.hessperssonestates.com

Key Skills
Customer ServiceWine SalesLuxury RetailStory TellingClient ServiceBrand AmbassadorHospitalityWine KnowledgePOS System UtilizationClient Relationship CultivationConsultative ApproachTeam PlayerLiftingSchedule Flexibility
Categories
HospitalitySalesCustomer Service & SupportFood & BeverageRetail
Benefits
Employee Wine Discount
Job Information
📋Core Responsibilities
The Estate Wine Educator will act as a brand ambassador, providing excellent hospitality and conducting engaging tours to represent the portfolio, while enthusiastically promoting and selling wine across all acquisition channels. Responsibilities also include cultivating lasting client relationships, utilizing POS systems, and collaborating with marketing teams to meet revenue goals.
📋Job Type
full time
💰Salary Range
$22 - $25
📊Experience Level
2-5
💼Company Size
113
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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