Sr. Director, Professional Services

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

As Senior Director, Professional Services Delivery for MEA, you will play a pivotal role in shaping how OpenText delivers transformational solutions to customers across the region. You will lead high-performing delivery teams, ensure predictable revenue and margin performance, and strengthen executive relationships with strategic clients.

This role sits at the intersection of customer success, commercial performance, and operational excellence. You will influence how we scale delivery, manage complex programs, and elevate the overall customer experience — while supporting OpenText’s AI-first strategy and digital transformation vision.

Your leadership will directly impact customer trust, regional growth, and long-term business sustainability.

What the Role Offers

• Ownership of Professional Services delivery performance across the region
• Leadership of a regional team of Project and Program Managers
• Close partnership with Sales and Practice leaders on scoping, bid reviews, and resource planning
• Visibility with senior customer stakeholders and internal executive leadership
• Opportunity to standardize and enhance delivery governance, forecasting, and margin discipline
• The chance to drive innovation in delivery practices as AI becomes increasingly embedded in enterprise implementations

This is a high-impact regional leadership role with both strategic influence and operational accountability.

What You Need to Succeed

• Significant experience leading enterprise software Professional Services delivery
• Strong commercial acumen, including forecasting, revenue ownership, and margin management
• Experience managing distributed, multi-country teams
• Proven ability to manage complex customer engagements and executive escalations
• Strong collaboration skills across Sales, Delivery, and Technical Practices
• Experience driving operational improvements and delivery governance
• PMP or equivalent project management expertise is beneficial but not mandatory

Most importantly, you are a people-centered leader who can balance execution discipline with strategic vision.

One Last Thing

At OpenText, we believe innovation thrives in inclusive environments. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you’re excited about the opportunity but don’t meet every single requirement, we still encourage you to apply.

#LI-SS2 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.