Support Manager - Nayax Energy

Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide, Nayax offers a dynamic and innovative environment where your work makes a real impact and helps shape the future of payments.

Nayax Energy is a dynamic division of Nayax, dedicated to powering the future of mobility through smart, cashless fintech solutions for the Electric Vehicle (EV) ecosystem. By combining cutting-edge technology with a passion for sustainability, we deliver seamless payment, management, and automation platforms that make EV charging smarter, simpler, and more accessible worldwide.

We are looking for a Support Manager for Nayax Energy. 

The Support Manager will be part of the Operations team and report to the VP Operations of Nayax Energy. This is a senior, multifaceted role combining support center leadership, technical escalation ownership, network & fleet management, and hands-on customer success. The ideal candidate is a technically sharp, people-oriented professional who thrives at the intersection of operations, product, and customer experience.

The Support Manager will report directly to the VP Operations.

Your key responsibilities will include:

• Lead and develop two Tier 1 support centers (Israel & Romania), owning processes, SLAs, and team performance.
• Own Tier 2 technical support end-to-end and serve as the escalation bridge to R&D.
• Act as Network Manager for our deployed EV charging fleet, ensuring uptime and proactive monitoring.
• Lead customer onboarding and serve as a trusted technical advisor throughout the customer lifecycle.



Requirements

What Makes You a Great Fit:

• 5+ years of experience in technical support roles within a global B2B technology organization - Must
• Proven ability to manage and train external support teams or subcontracted support centers - Must
• Familiarity with EV charging infrastructure, OCPP protocol, or payment systems – a significant advantage !
• Strong technical background with the ability to investigate, reproduce, and document complex software and hardware issues.
• Experience in network or fleet management of connected devices (IoT, edge devices, or similar).
• Hands-on experience with AI-based monitoring and observability tools.
• Experience working with development or engineering teams on bug triage, RCA, and product improvement cycles.
• Excellent communication skills in both Hebrew and English (written and verbal), including the ability to convey technical concepts clearly to non-technical audiences.
•  Data-driven approach to support operations; experience with ticketing systems (e.g., Salesforce, Zendesk, Jira) and reporting tools.
• Strong organizational skills with the ability to manage multiple escalations, projects, and stakeholders simultaneously.
• Customer-first mindset with a passion for delivering an outstanding support experience.
• Out-of-the-box problem solver who thrives in a dynamic, fast-paced environment.

Why Join Nayax Energy by Nayax?

• Be part of something meaningful — Nayax Energy is at the forefront of the EV revolution, building the smart payment and management infrastructure that powers sustainable mobility worldwide.
• Own your domain — this is a senior, multifaceted role where you'll have real ownership across support operations, technical escalations, fleet management, and customer success.
• Take ownership of your work and make a real impact on our customers — your decisions directly affect the uptime, experience, and satisfaction of EV charging customers across the globe.
• Join a fast-growing global fintech company that values innovation, teamwork, and exceeding customer expectations — with 1,200+ employees across 12 offices and operations in 120+ countries, Nayax combines global scale with an agile, startup-like energy.
• Work at the intersection of hardware, software, and customer experience — a rare opportunity to lead across support tiers, R&D collaboration, IoT fleet monitoring, and hands-on customer success in one role.
• Grow with a company that invests in its people — at Nayax, we believe in promoting from within and giving our team the tools, autonomy, and support to thrive.

Learn More about Nayax

Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.

We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.

With more than 1,200 employees across 12 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.

At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.