Window Service Technician

Description

Build a Career You Can Be Proud Of

At Western Pacific, our Service Technicians don’t just take jobs—they build careers.

Many of our technicians join us and stay until retirement. Why? Because they enjoy the work, take pride in solving problems, and know they are supported by a company that values their contribution.

For over 40 years, Western Pacific has been a trusted leader in the door and window distribution industry. As a family-owned, locally operated company, we are committed to providing the tools, training, and stability our team needs to succeed. When you join Western Pacific, you join a fantastic team that respects craftsmanship, rewards consistency, and takes care of its people.

If you’re someone who enjoys hands-on work, values independence, and feels a strong sense of accomplishment at the end of the day, this is a great opportunity.

About the Role

As a Window Service Technician, you will serve customers in their homes throughout your assigned territory. You’ll diagnose issues, recommend solutions, and perform high-quality repairs with professionalism and a positive attitude.

This role is ideal for someone who enjoys working independently, solving mechanical challenges, and delivering great service face-to-face with customers.

Requirements

Essential Duties

· Perform window service repairs including adjustments, part replacement, water testing, measurements, and detailed documentation.

· Drive to pre-set appointments within your assigned territory.

· Select appropriate manufacturer parts needed to resolve issues.

· Follow all safety policies and procedures.

· Exhibit Western Pacific’s core purpose while delivering world-class customer service.

· Maintain a clean, professional appearance while representing our brand.

Qualifications

· Physically capable of climbing ladders up to 40 feet, working from scaffolding, and lifting up to 50 lbs.

· Minimum one year of prior customer service experience required.

· Prior glass or window repair experience preferred.

· Demonstrated technical or mechanical ability required.

· Valid driver’s license with a clean DMV record.

· Ability to pass pre-employment drug screening and background check.

· Proficient with hand tools including tape measure, level, saws, drills, and related equipment.

Join a Team That Values Great Work

At Western Pacific, we believe in doing the job right, supporting one another, and taking care of the people who take care of our customers.

If you are looking for stability, meaningful work, and a company where your contribution truly matters, we would be excited to talk with you.

This is more than a position—it’s a long-term opportunity with a team that stands behind you.