JOB DETAILS

Field Service Technician

CompanyKRC Machine Tool Solutions
LocationNew Orleans
Work ModeOn Site
PostedMarch 12, 2026
About The Company
KRC is a truly unique company in the machine tool industry. Founded in 1989 by Thomas Luzak, an industrial engineer with an MBA from Syracuse University, the company fosters a strong work ethic by practicing open-book management with significant profit sharing for all employees. As the company grew, additional space was required. In 1997, KRC expanded its state-of-the-art facility to 35,000 square feet, complete with high bays, heavy floors, 15 ton, and 20 ton overhead cranes, machining capabilities, and steam cleaning and paint booths. In 2019, KRC announced a company-wide rebranding initiative. KRC Machine Tool Services, has changed to KRC Machine Tool Solutions. This milestone ushers in a new era in the history of our 30 years. The rebranding is designed to better reflect our expanded range of capabilities as we continue our efforts to be the complete machine tool solutions company. As part of the rebrand, KRC Machine Tool Solutions expanded capabilities to include multiple new product category offerings. Included in the expansion is the production of our own private label machine lines, ushering in the next generation of American-made precision machine tools. These product lines will include large and medium format gantry style machines and vertical turning lathes ranging in various sizes and configurations. KRC continues to grow, and currently employs just under 100 people. KRC is still known as the premier provider in CNC retrofitting, machine rebuilding, and machine tool repair serving all key industrial markets. Our nationwide team of service engineers performs repairs and troubleshooting, preventive maintenance and laser alignments at the customer's facility. Our expanded offerings now include a complete facility maintenance program we call Complete Maintenance Solutions. KRC will lead the way at optimizing your manufacturing operations with full-time on-site management and support. What sets KRC apart from our competitors is our core value “To Be the Best”. KRC takes pride in the ability to create trusting customer relationships looking to elevate their manufacturing operations. KRC delivers the highest quality solutions on time and backed by superior customer service. Most of KRC's growth can be attributed to repeat customers and word-of-mouth referrals from customers pleased with the outstanding service they received from KRC.
About the Role

Description

TRAVEL: REQUIRED UP TO 100%


WORK SUMMARY:

Perform a wide variety of tasks associated with servicing, repairing or operation of most CNC machine tools. Use precision test equipment to analyze, troubleshoot and repair complex mechanical and electrical problems. Advanced operation of CNC controls from different manufacturers. Successfully coordinate and complete the installation of all machine tools. Work closely with customers, vendors, OEM’s, and other KRC personnel. Independently organize and complete a successful service call. Assist other service engineers, and preventive maintenance technicians. General scraping and fitting of machine tool components (not mandatory but improves your value). Troubleshoot and repair electronic circuitry to component level. Perform a variety of advanced specialized machine tool repair processes.


JOB RESPONSIBILITIES:

  • Dismantle and prepare machines for shipment
  • Level and alignment of machines.
  • Troubleshoot and repair major machine tool problems.
  • Disassemble, repair, and rebuild machine tool sub-assemblies and assemblies.
  • Organize, tag, and mark components for future assembly.
  • Identify, repair, or replace damaged components.
  • First-time power-up and troubleshooting of machines.
  • Servo system tuning.
  • Report activities and expenses timely and accurately
  • Train other employees for advancement
  • Train customers on the operation of CNC control systems.
  • Advanced troubleshooting and repair of electronic circuitry.
  • Communicate with customers, vendors, OEM, and KRC personnel.
  • Keep the work area neat, clean, and organized.
  • Travel to customers’ facilities often and on short notice
  • Work with minimal supervision.
  • Other duties as assigned

JOB REQUIREMENTS:

  • Advanced machine tool knowledge and terminology.
  • 3 or more years of experience in machine tool field service.
  • Associates degree in electronic engineering or related field of study--experience may be substituted for the education.
  • Complete knowledge of mechanical systems and components.
  • Full understanding of multiple machine tool specifications and have an advanced knowledge of test equipment.
  • Mechanical hand tools and tool box.
  • Intermediate knowledge of parametric programming and ladder logic.
  • Basic knowledge of hand tools and some power tools.
  • Set up and operate Renishaw Ballbar and Renishaw Laser Calibration equipment (desirable, not mandatory).
  • Ability to do final scrape and or fitting of most machine tool components is desirable (not mandatory).
  • Working knowledge of applications processes and programming.
  • Dependable transportation.
  • Excellent interpersonal skills.
  • Intermediate computer skills.
  • Advanced troubleshooting abilities.
  • In depth understanding of CNC controls and functions.
  • Standing for long periods of time.
  • Frequent reaching, bending, and stooping.
  • Ability to lift up to 50 pounds.

Physical Requirements

  • Frequent bending, stooping, crouching, climbing, balancing, kneeling, and reaching.
  • Standing and walking 8–10 hours per day.
  • Lift up to 60 lbs. regularly (with or without crane assistance).
  • Push/pull up to 35 lbs. regularly.
  • Climb stairs and ladders.
  • Work on elevated platforms.
  • Work in uncontrolled environments (noise, dust, dirt, mobile equipment).
  • Work overtime and weekends as required.
  • Daily and overnight travel (approximately 85%).
  • Ability to use all limbs with dexterity and maintain visual/audio awareness of surroundings.

Supervisory Responsibilities

  • None.

Equal Opportunity Statement

  • KRC Machine Tool Solutions is proud to be an Equal Opportunity Employer.

KRC MACHINE TOOL SOLUTIONS OFFERS COMPETITIVE WAGES AND EXCELLENT BENEFITS, INCLUDING:

  • Training & Tuition Reimbursement
  • Company-paid Uniforms and Cell Phones
  • Company truck provided for field service engineers
  • Paid Vacation, Sick Time, and Holidays.
  • Health Insurance, Vision, Life, Dental, Long & Short-Term Disability, 401k Profit Sharing
  • Referral Bonus Program of $5000
  • A Positive & Development-Oriented Work Environment

ABOUT KRC MACHINE TOOL SOLUTIONSKRC Machine Tool Solutions is a provider of machine tools and services specializing in helping customers maximize their production requirements through unique solutions. Established in 1989, we are known nationwide as the premier provider in the areas of unique machine builds, CNC retrofitting, machine rebuilding, and machine tool services and repair. At KRC, you will have the opportunity to work alongside the most talented leaders in the Machine Tool Industry. We are looking for passionate people to join our team, who are excited to help us build the future generation of this industry. Our passion is in solving customer’s problems and creating unique solutions that no other company can provide. In order to accomplish our goal of being the best, we understand our people have to be our #1 asset and we are fully committed to investing in your success.

Key Skills
CNC Machine ToolsTroubleshootingMechanical RepairElectrical RepairCNC Controls OperationMachine InstallationServo System TuningElectronic Circuitry RepairMachine Tool AlignmentScrapingFittingParametric ProgrammingLadder LogicRenishaw BallbarRenishaw Laser CalibrationInterpersonal Skills
Categories
EngineeringManufacturingTradesTechnology
Benefits
TrainingTuition ReimbursementCompany-paid UniformsCell PhonesCompany TruckPaid VacationSick TimeHolidaysHealth InsuranceVisionLifeDentalLong-Term DisabilityShort-Term Disability401k Profit SharingReferral Bonus Program
Job Information
📋Core Responsibilities
The technician will service, repair, and operate most CNC machine tools, utilizing precision test equipment to analyze and troubleshoot complex mechanical and electrical problems, including advanced CNC control operation. Responsibilities also involve coordinating machine installations, performing advanced repairs down to the component level, and training customers and other employees.
📋Job Type
full time
💰Salary Range
$40 - $45
📊Experience Level
2-5
💼Company Size
58
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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