JOB DETAILS

T&T FSC Accounts Receivables Disputes Analyst (Cantonese / Mandarin) - MY

CompanyDeloitte SEA
LocationManila
Work ModeOn Site
PostedMay 24, 2026
About The Company
To navigate the future with confidence, organizations need to make and act upon the right choices: clear, timely and inspirational choices that deliver growth in a dynamic, disrupted world. Monitor Deloitte’s strategy practitioners combine deep industry insights with cutting edge methods to help leaders resolve their most critical decisions, drive value, and achieve transformational success. Monitor Deloitte serves as a trusted advisor to our clients, partnering with them to make clear data-driven choices that drive growth and enterprise value amidst significant societal and technological disruption. Our strategic advisors help catalyze the C-suite agenda to increase growth and de-risk strategic choices while orchestrating complex business transformations and unlocking business agility and sustainable value. Monitor Deloitte focuses in addressing a variety of management areas, including Strategy and Innovation, Insight & Data, Growth Commercial Strategy, and Transformation & Business Design.
About the Role

Role Summary 

Build your career with Deloitte, the world’s largest professional services firm supporting global clients in the Finance Service Center. We are looking for enthusiastic, customer-focused professionals with strong communication skills who are eager to learn, grow, and make an impact.   

 

If you’re seeking a role that is exciting, reliable, and growth-oriented, this opportunity is designed for you. What you will gain from this role: 

  • Stable career entry point: Build real corporate experience early in your career with a reliable pathway for growth. 

  • Hands-on learning in finance & accounting operations: develop technical finance skills and master digital tools used by global companies. 

  • Global exposure: Work with international clients and multinational business environments, sharpening your cross-cultural communication skills. 

 

Key Responsibilities 

  • Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up 

  • Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer 

  • Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers  

  

Requirements 

  • Language Skill: Conversational proficiency in Mandarin / Cantonese language (verbal and written) to support our customer base. 

  • Experience: No experience required. Structured training will be provided once onboarded. 

  • Working Arrangement: This is a day-shift role and requires working from the office. 

  

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address

Key Skills
Accounts ReceivableDispute ManagementDeduction ManagementFinancial AnalysisRoot Cause AnalysisCommunicationNegotiationDocumentation ManagementTrend AnalysisProcess ImprovementCantoneseMandarinERP SystemMicrosoft Excel
Categories
Finance & AccountingAdministrativeConsulting
Job Information
📋Core Responsibilities
The analyst will investigate, validate, and resolve customer deductions and disputes, such as short payments and pricing discrepancies, to maximize revenue recovery. Key duties include conducting root cause analysis, communicating with customers and internal teams to negotiate resolutions, and processing credits or pursuing repayment for invalid claims.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
3208
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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